Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Rice

Springfield,RI

Summary

Resourceful Crew Member and Trainer known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational training methods, and performance evaluation techniques. Excel in communication, adaptability, and problem-solving, ensuring seamless onboarding and continuous improvement of crew members.

Overview

6
6
years of professional experience

Work History

Crew Member/ Trainer

Shake Shack
Boston, MA
06.2024 - 09.2024
  • I worked in the back of the house and easily handled many positions in the kitchen.
  • I helped to organize ingredients, utensils, cleaning supplies, and employee positions.
  • I was proficient and skilled enough at my stations that I began to train other employees within a month of employment.
  • I occasionally worked front-of-house roles, including, but not limited to, food runner, cashier, greeter, and cleaning staff, and developed excellent people skills and customer interactions.
  • My hours would vary depending on the shifts available for the week, with myself aiding in both the closing and opening of the restaurant on multiple days of the week.
  • I was well equipped to handle a fast-paced environment and was easily able to communicate with coworkers in a rushed setting.

Crew Member/Front End Cashier

Chipotle Grill
West Warwick, RI
01.2024 - 05.2024
  • I worked to carefully organize and prepare food for customers at various stations.
  • I excelled at customer service and was later promoted to a cashier role.
  • I happily accommodated customers who had certain disabilities or allergies with care and understanding.
  • I typically ran the takeout station alone, which included cleaning, restocking, and organizing, while serving food in a timely manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Baker's Assistant

Sans Gluten Artisan Bakery
Johnston, RI
03.2019 - 07.2022
  • I worked directly under the head baker and owner of the facility to organize staff and prep for the week.
  • I worked in an allergy-friendly environment that catered to individuals with celiac disease and other similar conditions. Because of this, when I worked, I ensured that there was no cross-contamination of allergens.
  • I would set up and turn on our display cases, prep the main area, and clean the kitchen before officially opening.
  • I prepped and memorized recipes while working to maintain efficiency.
  • I learned how to frost and decorate a large assortment of baked goods, including cakes for all occasions, cupcakes, cookies, brownies, cake pops, eclairs, macarons, and more.
  • I also worked both the cashier and delivery positions.

Education

High School Diploma -

Emmanuel College
Boston, MA
05-2028

Skills

  • Brand Awareness
  • Motivational Techniques
  • Health and Safety Regulations
  • Work Prioritization
  • Task Delegation
  • Policies and Procedures

Timeline

Crew Member/ Trainer

Shake Shack
06.2024 - 09.2024

Crew Member/Front End Cashier

Chipotle Grill
01.2024 - 05.2024

Baker's Assistant

Sans Gluten Artisan Bakery
03.2019 - 07.2022

High School Diploma -

Emmanuel College

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Courtney Rice