Open To Work
Courtney Rix
Consultant
Glenview,IL
Work Preference
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
17
17
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Business Analyst & Operations Consultant
VividMuse LLC
Chicago, IL
02.2024 - Current
- Successfully launched and operated a consulting firm serving clients across various industries.
- Offered strategic guidance and expertise on a wide range of business initiatives.
- Developed and executed tailored consulting solutions to address client needs.
- Employed Canva to create effective branding materials, marketing documents, and presentations.
- Streamlined client recruitment processes, resulting in successful placements.
- Designed and developed data pipelines to acquire, clean and process data.
Commercial Insurance Underwriter, Small Market Habitational
Honeycomb Insurance
Chicago, IL
03.2022 - 01.2024
- Orchestrated growth in South and SW Territories, delivering 4x year-over-year increase from Q2 2022 to Q2 2023 alongside maintaining 40% loss ratio and 90% renewal retention rate.
- Employed pattern recognition skills and evaluated Tableau data to improve the Risk Referral algorithm, reducing exposure by over 10%.
- Championed the automation of the Post-Bind Inspection notification and review process, engaging with Product and Development teams; optimized turnaround time by over 50%, innovating overall process effectiveness, operational efficiency, and driving impactful results.
- Engineered and launched HubSpot workflows reducing response time, enhancing Underwriting team ticket turnaround by 35%, and increasing overall teams' ticket close rate by 15%.
Underwriting Support Specialist, Personal Lines
Kin Insurance
Chicago, IL
03.2021 - 03.2022
- Completed data analysis, created detailed SOPs, and regularly engaged with external teammates to reduce post-bind turnaround time by 40%, accelerate Service Team response time by 65%, and improve the onboarding process of new hires.
- Optimized output generated by the UW Support team by enforcing comprehensive quality control measures, resulting in a 25% reduction in inbound support tickets and a 15% increase in policyholder satisfaction ratings.
- Spearheaded a cross-functional collaboration with management to apply innovative task delegation strategies, resulting in a remarkable 15% decrease in error rate and an impressive 40% increase in SLA achievement.
- Identified and rectified a significant automation issue, averting potential escalations; collaborated with senior executives to devise and implement a viable solution, ensuring uninterrupted operations and preserving post-bind satisfaction.
Implementations/OSM, Spiffs & Rebates
360insights
Schaumburg, IL
01.2018 - 02.2021
- Centering on real-time analytics and applying data-informed actions drove a 14% rise in revenue and an 18% increase in satisfaction for clients at risk.
- Strengthened processes to streamline program management, such as cultivating automated responses to incoming tickets, resulting in a 40% reduction in response time to inbound queries.
- Reduced client onboarding time by 21% through strategic initiatives such as tailored client meetings, effective marketing materials, and enhanced team training.
- Administered and sustained risk management processes, emphasizing timely completion of due diligence forms to assure secure operations devoid of data breaches, safeguarding clients from over $500,000 in potential cybersecurity losses.
- Elevated retention rates by developing relationships with key long-term clients like Acer and Sophos, leading to 33% rise in program ROI.
- Applied thorough NPS Survey analysis and client feedback to detect and mitigate process pain points, resulting in 11% increase in service efficiency.
Education
Master of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV 06.2008 - 12.2010
Bachelor of Arts - Liberal Arts
National-Louis University
Chicago, IL 09.2005 - 06.2008
Skills
- Risk management
- Client onboarding
- Microsoft Excel mastery
- HubSpot workflows
- Process automation
- Strategic planning
- Due diligence
- Data analysis
- SOP documentation
- Machine learning optimization
- Excel and Tableau
- Pricing strategy
- Project management with Trello
- Google Suite proficiency
- Fact-finding and evidence gathering
Accomplishments
Recruited as the first underwriter under the Chief Underwriting Officer, demonstrating a high level of trust and responsibility. Drove exponential growth in a new territory by developing and executing a strategic market plan.
Certification
Associate in General Insurance (AINS)
The Institutes Knowledge Group
Issued Mar 2023
Illinois Substitute Teacher
Illinois State Board of Education
Issued June 2024
Credential ID 2677339
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My goal is simple. It is a complete understanding of the universe, why it is as it is and why it exists at all.
Stephen Hawking
Timeline
Business Analyst & Operations Consultant
VividMuse LLC
02.2024 - Current
Commercial Insurance Underwriter, Small Market Habitational
Honeycomb Insurance
03.2022 - 01.2024
Underwriting Support Specialist, Personal Lines
Kin Insurance
03.2021 - 03.2022
Implementations/OSM, Spiffs & Rebates
360insights
01.2018 - 02.2021
Master of Arts - Criminal Justice
University of Nevada, Las Vegas
06.2008 - 12.2010
Bachelor of Arts - Liberal Arts
National-Louis University
09.2005 - 06.2008