Courtney Rizza
Avondale,AZ
Summary
Five years as a Systems Administrator, Executive Communication Support, and IT Support Specialist with a diverse mix of positions filled and experience gained. Progressive experience marked by continuous contributions above and beyond requirements. Highly effective at problem solving and decision making. Motivated to learn, grow, and excel in IT.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Academies Of Math & Science
12.2023 - Current
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Delivered onsite technical support for 100+ employees and 1000+ students.
Cyber Systems Operator
United States Air Force, USAF
09.2016 - 09.2020
- Diagnosed and executed resolution for network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained 2 networks worth $42M, supported B-1 mission operations for $4.6B fleet.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Executive Communications Support
United States Air Force, USAF
11.2019 - 06.2020
- Managed and maintained devices and peripherals for senior military officials.
- Provided 24/7 communications support to executive.
- Prepared variety of different written communications, reports and documents.
Education
3D012 Certification -
Cyber Systems Operator Technical School
Keesler AFB, MS05.2017
High School Diploma -
Apollo High School
Glendale, AZ05.2016
Skills
- Permissions and Access Control
- Servers expertise
- Program installations
- System upgrades
- Hardware knowledge
- Technical Analysis
- Organization and Time Management
- Teamwork and Collaboration
- Planning and Coordination
Timeline
IT Support Specialist
Academies Of Math & Science
12.2023 - Current
Executive Communications Support
United States Air Force, USAF
11.2019 - 06.2020
Cyber Systems Operator
United States Air Force, USAF
09.2016 - 09.2020
3D012 Certification -
Cyber Systems Operator Technical School
High School Diploma -
Apollo High School
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