Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Roberts

Yorkville,IL

Summary

Highly-motivated, personable, optimistic, hard-working, and organized individual with poise, self-confidence, and a desire to take on new challenges. Strong work ethic, attention to detail, driven and determined, adaptability, attention to detail, problem-solving, and exceptional interpersonal and multi-tasking skills. Adept at working effectively unsupervised, quickly mastering new skills, and dealing with a wide range of people.

Overview

26
26
years of professional experience

Work History

Part Owner

Heartland Plumbing & Sewer Inc.
Yorkville, IL
04.2011 - Current
  • Maintain relationships with existing clients by providing superior customer service.
  • Oversee daily operations of the business including office management, customer phone calls/emails, sales, vendor relationships and tracking, bookkeeping, and payroll.
  • Research and analyze marketing trends to understand competitors, and implement successful marketing strategies.

Vice President of Finance

Corporate Concierge Services
Chicago, IL
12.2001 - 12.2009
  • Assisted with start up of company along side the President and VP of Operations.
  • Assisted with hiring, training, and management processes of concierge staff at multiple locations throughout Chicago and nationwide.
  • Assisted with client retention and satisfaction.
  • Handled financial and bookkeeping responsibilities alongside firm's hired accountant. Including client transactions at multiple locations, accounts payable & receivable transactions, payroll, budgeting, and reporting.

Concierge

LaSalle Concierge Services
Chicago, IL
08.1999 - 11.2001
  • Hospitality professional; attending to the requests of guests in corporate buildings throughout the city of Chicago. Requests included hotel and travel accomodations, restaurant reservations, event tickets, event planning, gift giving, etc.

Tenant Services Coordinator

Jones Lange Lasalle
Chicago, IL
08.1998 - 07.1999
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Interfaced as corporate liaison between tenants and management office team.
  • Coordinated maintenance requests from tenants, scheduling contractors as needed.
  • Maintained security accountability for building keys, master keys and access cards.

Education

Some College (No Degree) - Social Work

Aurora University
Aurora, IL
05-2010

Associate of Science -

Waubonsee Community College
Sugar Grove, IL
05-1998

High School Diploma -

West Aurora High School
Aurora, IL
05-1996

Skills

  • Exceptional customer service
  • Strong organization skills
  • Time management
  • Oral & written communication
  • Collaboration
  • Creativity
  • Administrative support
  • Telephones & reception
  • Office management
  • Bookkeeping
  • Operations management
  • Customer relations
  • Staff management
  • Computer proficiency
  • Microsoft Word, Excel, Publisher
  • Quickbooks

References

References available upon request.

Timeline

Part Owner

Heartland Plumbing & Sewer Inc.
04.2011 - Current

Vice President of Finance

Corporate Concierge Services
12.2001 - 12.2009

Concierge

LaSalle Concierge Services
08.1999 - 11.2001

Tenant Services Coordinator

Jones Lange Lasalle
08.1998 - 07.1999

Some College (No Degree) - Social Work

Aurora University

Associate of Science -

Waubonsee Community College

High School Diploma -

West Aurora High School

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Courtney Roberts