Courtney Roberts
Dilworth,MN
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Administrative Assistant
Moorhead Public Schools
Moorhead
08.2023 - 11.2023
- Maintained accurate records and files for student and staff information.
- Prepared and organized documents for meetings, ensuring timely availability.
- Responded to inquiries from parents and students, providing support and information.
- Collaborated with teachers to facilitate communication between staff and administration.
- Utilized office software to create reports and manage data efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Garden Center Associate
Lowe's
Fargo
06.2023 - 08.2023
- Assisted customers in selecting plants and gardening supplies.
- Maintained plant displays and ensured proper hydration.
- Educated customers on seasonal plants and promotions.
- Assisted in loading purchased items into vehicles when necessary.
Shift Lead
Sams Club
Ankeny
02.2020 - 02.2021
- Supervised daily operations to ensure efficient workflow and team performance.
- Assisted in training new associates on store policies and procedures.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in preparing monthly financial statements for management review.
Cashier
Panera
Ames
01.2019 - 08.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Housekeeper
Riverside Inn Travelodge
Fairplay
12.2018 - 01.2019
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained inventory accuracy through regular stock checks and replenishments.
- Monitored product expiration dates and removed expired items promptly.
- Communicated effectively with management regarding stock levels and needs.
- Cleaned guest rooms and public areas to maintain hotel standards.
Cashier
Kfc A&w
Longmont
11.2017 - 03.2018
- Achieved employee of the month within the first month of working due to fast pace learning and willingness to truly help.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
Housekeeper
Ramada Hotel
Ames
07.2017 - 10.2017
- Cleaned guest rooms and public areas to maintain hotel standards.
- Reported maintenance issues to management for prompt resolution.
- Followed safety protocols to maintain a secure working environment.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO 05.2023 - 10.2025
Ames High School
Ames, IowaSkills
- Customer service
- Effective communication
- Document organization
- Time management
- Business administration
- Microsoft Office Suite
- Attendance records preparation
- Office supply management
- School records management
- Information security
- Phone call answering
- Multi-line phone systems
- Spreadsheets
- Tech-Savvy
- Grammar
- Problem-solving
- Customer and client relations
Timeline
Administrative Assistant
Moorhead Public Schools
08.2023 - 11.2023
Garden Center Associate
Lowe's
06.2023 - 08.2023
Associate of Science - Business Administration
Colorado Technical University
05.2023 - 10.2025
Shift Lead
Sams Club
02.2020 - 02.2021
Cashier
Panera
01.2019 - 08.2019
Housekeeper
Riverside Inn Travelodge
12.2018 - 01.2019
Cashier
Kfc A&w
11.2017 - 03.2018
Housekeeper
Ramada Hotel
07.2017 - 10.2017
Ames High School