Courtney Robinson
Princeton,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success
Overview
1
1
year of professional experience
Work History
Pharmacy Help Desk Agent
Sagility
02.2024 - Current
- Provided exceptional support for pharmacy information management system to retail pharmacy employees. Provide specific pharmacy benefits information for commercial and Medicare members. Documenting records of all reported concerns and issues using standard systems and procedures.
- Implemented effective escalation procedures, directing complex issues to appropriate personnel for resolution.
- Served as reliable point of contact for users experiencing hardware or software problems, offering step-by-step guidance and solutions.
- Streamlined help desk processes for improved response times and better user support.
CUSTOMER SERVICE REPRESENTATIVE
Modivcare
02.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Exceeded performance metrics consistently, earning recognition as top performer within team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
BBV
400 West Peachtree Street NW Suite4-500 Alanta GA05.2023
Skills
- Complaint Resolution
- Reservations Scheduling
- Medical Terminology Knowledge
- Problem-Solving Skills
- Account Updating
- Critical Thinking
- Multitasking Abilities
Timeline
Pharmacy Help Desk Agent
Sagility
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Modivcare
02.2023 - 01.2024
High School Diploma -
BBV
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