Shatari Harvey
Balch Springs,TX
Summary
Experienced with handling medication preparation and assisting pharmacists. Utilizes knowledge of pharmaceutical procedures to ensure accurate and efficient service. Strong understanding of inventory management and patient confidentiality, contributing to well-organized and compliant pharmacy environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Help Desk Agent
Prime Therapeutics
07.2025 - 01.2026
- Remote job
- Answer questions from pharmacy's and providers offices in regards to members medication
- Check PA status
- Approve overrides for the pharmacy if they get a rejection
In Home Caregiver
Overture
07.2024 - 07.2025
- Provide care as directed by the Case Manager to clients requiring in-home
- Provide assistance with ADL’s, AIDLs, transportation, light housekeeping and meals.
- Report observations and other pertinent information related to the care of the client.
- Document information related to client care on agency forms or in electronic records.
- Provide services that support the care delivered to the client.
- Provide input in the formulation and evaluation of standards of care.
- Participate in the development of client objectives.
- Participate in the identification of staff educational needs.
- Conduct self in a professional manner in compliance with agency policies.
- Participate in the quality assessment and improvement process and activities.
Patient Care Coordinator
WALMART MAIL ORDER PHARMACY
12.2023 - 06.2024
- Receives calls from patients
- Update medical conditions & allergies
- Enter/update insurance
- Check status of medication
- Price quotes for RX
- Add credit card on file
- RX transfers
- New RX from doctor
Customer Service Representative
Randstad
08.2023 - 12.2023
- Answering inbound calls
- Good communication skills
- Ability to use multiple systems and multi-task in a fast-paced environment.
- Ability to handle sensitive customer data.
Tasker/LEAD
NIKE/DHL
06.2022 - 07.2023
- Provide information and resolve issues with customers, carriers, and warehouse associates. The role may support the outbound, inbound or parcel functions.
Order Selector
O'Reilly Auto Parts DC
02.2022 - 04.2022
Online Chat Representative
[24]7.ai
12.2019 - 11.2021
- Promote good customer relations by providing premier customer service with a professional and friendly demeanor
- Navigate computerized system for tracking, gathering and researching information
- Help customer place orders for devices as well as help assist with there account bill
Education
Pharmacy Technician - Vocational training
Asher College
Dallas, TX06-2027
High School Diploma -
South Garland High School
Garland, TX06-2013
Skills
- Patient interaction
- Organizational skills
- Data entry
- Pharmacy technician experience
- Management
- Medical office experience
- Communication skills
- Medical terminology
- Medication dispensing
- Patient confidentiality
Certification
- Registered technician trainee October 2025 to October 2027
Languages
English
Timeline
Pharmacy Help Desk Agent
Prime Therapeutics
07.2025 - 01.2026
In Home Caregiver
Overture
07.2024 - 07.2025
Patient Care Coordinator
WALMART MAIL ORDER PHARMACY
12.2023 - 06.2024
Customer Service Representative
Randstad
08.2023 - 12.2023
Tasker/LEAD
NIKE/DHL
06.2022 - 07.2023
Order Selector
O'Reilly Auto Parts DC
02.2022 - 04.2022
Online Chat Representative
[24]7.ai
12.2019 - 11.2021
Pharmacy Technician - Vocational training
Asher College
High School Diploma -
South Garland High School