Maritza Villatoro
Houston,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
pharmacy help desk agent
Cvs caremark
Houston, Texas
06.2023 - Current
- Worked 100% remotely, and learned to handle any kind of troubleshooting on my own.
- I managed 3 systems concurrently during each phone call and meticulously documented the contents and purpose of each call.
- I managed inbound calls from healthcare professionals seeking information about patients enrolled with CVS Caremark.
- I adhered strictly to HIPAA regulations, consistently following established protocols and procedures.
- Followed strict daily scheduling for a remote position
- I constantly approached every call with empathy and demonstrated patience throughout each interaction.
Amazon Fulfillment Associate
Amazon
Houston, Texas
06.2022 - 05.2023
- Inspired co-workers to meet Amazon's quotas by showing them how to pack at a fast pace.
- Trained new team members how to pack, and taught them what or how to do tasks safely.
- Volunteered for overtime during the annual peak season for amazon.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members on new technology, and sustained a high satisfied rating as a product packager.
Cashier
Mcdonalds
Houston, Texas
09.2018 - 12.2018
- I successfully trained new team members and built their confidence in handling new tasks, which allowed us to have great customer service.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- I collected payments, provided accurate change, and issued receipts.
Education
High School Diploma -
Aldine High School
Houston, TX05.2021
Skills
- Microsoft software knowledgeable
- Fluent Spanish speaker and writer
- Fluent English speaker and writer
Timeline
pharmacy help desk agent
Cvs caremark
06.2023 - Current
Amazon Fulfillment Associate
Amazon
06.2022 - 05.2023
Cashier
Mcdonalds
09.2018 - 12.2018
High School Diploma -
Aldine High School