Courtney Robinson
Desk Property Adjuster
Summary
Dynamic Claims Adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor Adjuster
AllCat/ Prestige Claims
10.2024 - Current
- Determine Coverage
- Review estimate, and Scope Sheet
- Monitor estimate and field report
- Responded to customer inquiries, made appropriate decisions and closed files
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Commercial Auto Adjuster
Progressive Insurance
08.2022 - 10.2024
- Determine coverage
- Determine liability (who's at fault for the damage)
- Interview with customers, claimants, and witnesses
- Partner with appraisers/estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers and resolve claims
- Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
- Prepared detailed reports, documenting all aspects of the claim process for future reference or potential litigation purposes.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
Desk Property Adjuster
One Call Claims
09.2021 - 04.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss. Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
Desk Property Catastrophe Adjuster
Pilot Catastrophe Services
05.2020 - 04.2021
- Developed risk mitigation strategies to minimize potential future losses for both policyholders and insurance companies.
- Negotiated fair settlements with contractors on behalf of insured parties while adhering to strict budget guidelines.
- Collaborated closely with underwriters to review coverage details accurately assess risks involved in each claim situation.
- Adapted quickly to changing conditions during catastrophe events, making swift decisions to prioritize workload and meet tight deadlines.
Desk Property Catastrophe Adjuster
CNC Catastrophe & National Claims
02.2017 - 01.2019
- Adapted quickly to changing conditions during catastrophe events, making swift decisions to prioritize workload and meet tight deadlines.
- Developed risk mitigation strategies to minimize potential future losses for both policyholders and insurance companies.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Live Oak High School
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Mississippi Gulf Coast Community College
Skills
Symbility
Certification
NIPR, 20127045, Florida, Connecticut, Delaware, Kentucky, Louisiana, North Carolina, New Hampshire, New Mexico, Rhode Island, South Carolina, Texas, Vermont, Wyoming
Accomplishments
- Served as Lead Adjuster for 500 + complex claims.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor Adjuster
AllCat/ Prestige Claims
10.2024 - Current
Commercial Auto Adjuster
Progressive Insurance
08.2022 - 10.2024
Desk Property Adjuster
One Call Claims
09.2021 - 04.2022
Desk Property Catastrophe Adjuster
Pilot Catastrophe Services
05.2020 - 04.2021
Desk Property Catastrophe Adjuster
CNC Catastrophe & National Claims
02.2017 - 01.2019
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Mississippi Gulf Coast Community College
Live Oak High School
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