Highly motivated and results-driven professional with a proven track record in project management. Strong background in leading cross-functional teams and driving successful project outcomes. Adept at managing complex initiatives from inception to completion. Exceptional problem-solving skills and ability to effectively communicate and collaborate with stakeholders at all levels. Consistently contributed to the successful delivery of projects within scope, budget, and timeline. Seeking new opportunities to apply expertise and drive impactful results for organizations in need of a dedicated project manager.
Hi, I’m
Courtney Robinson
Shreveport,LA
Summary
Overview
9
years of professional experience
1
Certification
Work History
Amazon.Inc
Tier 1
08.2024 - 04.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dillards
Customer Service Cashier
04.2023 - 07.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
KellyConnect
Customer Service Representative (WFH)
02.2021 - 04.2023
Job overview
- Addressed conflicts related to charges.
- Resolved technical issues efficiently and ensured system functionality.
- Processed membership termination requests promptly.
- Facilitated timely execution of iPhone order shipments.
24-7 Intouch
Customer Service Representative
10.2020 - 01.2021
Job overview
- Handled customer inquiries and complaints.
- Collected and recorded information accurately.
- Managed and executed timely call backs to clients.
- Address customer inquiries.
General Dynamics Information Technology
Customer Service Representative
12.2019 - 03.2020
Job overview
- Offered customer service marked by warmth and professionalism.
- Directed account management.
- Provided guidance to customers regarding inquiries.
TELEPERFOMANCE USA
Supervisor
08.2018 - 08.2019
Job overview
- Developed advocates by implementing improvement-focused strategies.
- Managed time tracking efficiently.
- Oversaw daily activities and performance metrics of 20+ personnel.
- Coordinated routine agendas.
- Promoted a positive workplace culture.
- Ensured efficient handling of client inquiries.
CiCis
Crew Member and Cashier
04.2016 - 07.2018
Job overview
- Stocked
- Cut
- Cooked
- Cashier
- Teamwork
Education
C.E. Byrd High School
High school or equivalent from General
04.2018
University Overview
Skills
- Applied Behavior Analysis
- Driving Experience
- Active listening
- Multitasking
- Logistics
- Data Collection
- Supervising Experience
- Data Entry
- Customer Service
- Typing
- Tutoring
- Case Management
- Event Planning
- Serving
- Hair styling
- Customer support
- Healthcare management
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Computer skills
- Critical thinking
- Organization and time management
Certification
ServSafe
Personal Information
Personal Information
Work Permit: Authorized to work in the US for any employerAssessments
Assessments
- Delivery Driver, Highly Proficient, 11/01/20, Interpreting instructions, reading maps, and solving problems.
- Interstate Truck Driving, Proficient, 11/01/20, Regulations and safe driving practices for long-distance trucking.
- Front Desk Agent (Hotel), Expert, 12/01/20, Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
- Customer Focus & Orientation, Proficient, 09/01/20, Responding to customer situations with sensitivity.
- Administrative assistant/receptionist, Proficient, 07/01/21, Using basic scheduling and organizational skills in an office setting.
- Attention to detail, Proficient, 12/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Call center customer service, Completed, 08/01/20, Applying customer service skills in a call center setting.
- Scheduling, Proficient, 08/01/21, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Timeline
Tier 1
Amazon.Inc
08.2024 - 04.2025
Customer Service Cashier
Dillards
04.2023 - 07.2024
Customer Service Representative (WFH)
KellyConnect
02.2021 - 04.2023
Customer Service Representative
24-7 Intouch
10.2020 - 01.2021
Customer Service Representative
General Dynamics Information Technology
12.2019 - 03.2020
Supervisor
TELEPERFOMANCE USA
08.2018 - 08.2019
Crew Member and Cashier
CiCis
04.2016 - 07.2018
C.E. Byrd High School
High school or equivalent from General
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