Courtney Rohrbacker
DuBois,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Jewelry Consultant/Interim Assistant Manager
Kay Jewelers
01.2021 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
Recreation Assistant
Thousand Trails Hershey
09.2020 - 12.2020
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities and marketing tools.
Venue Coordinator
Lauxmont Farms
08.2020 - 12.2020
- Coordinated staff assignments, contributing to a well-organized and smoothly-run operation.
- Collaborated with vendors to ensure seamless event execution, resulting in positive feedback from clients.
- Assisted in marketing efforts to promote the venue as a premier destination for various types of events.
Waitress
Duffers Tavern
07.2019 - 07.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Events Assistant
Treasure Lake Lakeview Lodge
05.2019 - 07.2020
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
Receptionist
Geneva College
01.2018 - 05.2019
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with perspective students and families, and updated student records.
Summer Intern
Treasure Lake Lakeview Lodge
05.2018 - 12.2018
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Exceeded expectations by taking on additional responsibilities and completing tasks beyond the scope of the initial internship role, demonstrating initiative and dedication to personal growth.
Education
Bachelor of Arts - Communication
Geneva College
Beaver Falls, PA05.2019
Skills
- Communication proficiency
- Creative Thinking
- Exceptional customer service
- Building rapport
- Problem-solving abilities
- Sales target achievement
- Multitasking
Timeline
Jewelry Consultant/Interim Assistant Manager
Kay Jewelers
01.2021 - Current
Recreation Assistant
Thousand Trails Hershey
09.2020 - 12.2020
Venue Coordinator
Lauxmont Farms
08.2020 - 12.2020
Waitress
Duffers Tavern
07.2019 - 07.2020
Events Assistant
Treasure Lake Lakeview Lodge
05.2019 - 07.2020
Summer Intern
Treasure Lake Lakeview Lodge
05.2018 - 12.2018
Receptionist
Geneva College
01.2018 - 05.2019
Bachelor of Arts - Communication
Geneva College
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