COURTNEY ROOT
Olathe
Summary
Healthcare professional transitioning to Billing Manager, adept at optimizing workflows and enhancing documentation accuracy to improve patient care. Proven track record of collaborating with clinical staff and addressing complex billing issues to ensure timely reimbursement and compliance.
Overview
5
5
years of professional experience
Work History
Speech Language Pathologist
St Luke's Hospital
Kansas City
03.2021 - Current
- Performed instrumental assessments (MBSS, FEES) and ensured precise documentation for downstream billing processes to maintain financial integrity.
- Analyzed patient cases to identify inconsistencies and ensured accurate reporting for insurance and compliance requirements, supporting regulatory adherence
- Collaborate cross-functionally with nurses, physicians, and dietitians to streamline care delivery and reduce delays
- Serve as a key point of contact between clinical staff, physicians, and families to address complex service and documentation issues
- Investigated and resolved documentation and billing discrepancies to enhance patient care and streamline reimbursement workflows
Clinical Fellowship Supervisor
Washington Elementary, Olathe School District
08.2024 - 05.2025
- Mentored and trained new clinician, delivering structured feedback that enhanced performance and skill acquisition
- Developed clear documentation and guidance to facilitate onboarding and promote skill development
Speech Language Pathologist (Part Time)
Playabilities for Sensational Kids
Leawood
11.2023 - 05.2025
- Developed individualized plans through analysis of assessment data, pinpointing root causes of communication challenges to facilitate targeted interventions
- Collaborated with interdisciplinary teams to resolve complex cases, enhancing care coordination and ensuring comprehensive treatment approaches
- Provided client-facing support to families, addressing concerns and adapting services based on feedback to enhance communication outcomes
Speech Language Pathologist
Olathe School District
Olathe
09.2023 - 05.2025
- Conducted speech, language, and communication evaluations that incorporated cultural and linguistic diversity to ensure comprehensive assessment.
- Develop and implement individualized treatment plans (IEPs) tailored to students' unique linguistic, cultural, and developmental needs.
- Collaborated with ELL teachers, general education staff, special education teams, families, and interpreters to address and support students' communication needs.
- Engaged families in the therapy process by providing culturally and linguistically relevant education and resources.
Speech Language Pathologist
Shawnee Post Acute & Rehabilitation Center
Overland Park
05.2023 - 09.2023
- Managed service workflow, including physician approvals, documentation, compliance with insurance requirements, to ensure seamless patient care
- Ensured accurate and timely documentation to support billing and reimbursement processes
- Communicated with stakeholders to resolve service delays and documentation issues, enhancing service delivery
Speech Language Pathologist
Gardner School District
Gardner
08.2021 - 05.2023
- Managed caseload across multiple sites, prioritizing client needs and service delivery timelines
- Facilitated meetings with cross-functional stakeholders to align on service plans and address challenges
- Maintained comprehensive documentation to support compliance and ensure seamless service continuity
Education
Master of Arts - Speech-Language Pathology
Wichita State University
Wichita, KS05-2021
Bachelor of Science - Communication Sciences and Disorders, Leadership Studies
Kansas State University
Manhattan, KS05-2019
Skills
- Customer Support & Issue Resolution
- Cross-functional Collaboration
- Process Improvement
- Workflow Troubleshooting
- Documentation & Compliance
- Data Tracking & Reporting
- Patient Management
- Root Cause Analysis
- Microsoft Excel (Intermediate-Advanced)
- EMR/EHR Systems
- AAC Software Platforms
- Documentation Systems
Skills
Customer Support & Issue Resolution, Cross-functional Collaboration, Process Improvement, Workflow Troubleshooting, Documentation & Compliance, Data Tracking & Reporting, Root Cause Analysis, Microsoft Excel (Intermediate-Advanced), EMR/EHR Systems, AAC Software Platforms, Documentation Systems
Leadership Experience
Clinical Fellowship Supervisor, Washington Elementary, Olathe School District, 08/01/24, 05/01/25, Mentored and trained a new clinician, providing structured feedback and performance evaluation, Created clear documentation and guidance to support onboarding and skill development
Timeline
Clinical Fellowship Supervisor
Washington Elementary, Olathe School District
08.2024 - 05.2025
Speech Language Pathologist (Part Time)
Playabilities for Sensational Kids
11.2023 - 05.2025
Speech Language Pathologist
Olathe School District
09.2023 - 05.2025
Speech Language Pathologist
Shawnee Post Acute & Rehabilitation Center
05.2023 - 09.2023
Speech Language Pathologist
Gardner School District
08.2021 - 05.2023
Speech Language Pathologist
St Luke's Hospital
03.2021 - Current
Master of Arts - Speech-Language Pathology
Wichita State University
Bachelor of Science - Communication Sciences and Disorders, Leadership Studies
Kansas State University