Courtney Ross
Highland,CA
Summary
Dynamic and analytical leader with expertise in operations management, process improvement, and team development. Recognized for building high-performing teams, strengthening stakeholder relationships, and implementing efficient systems that enhance organizational effectiveness. Combines strong decision-making, problem-solving, and coaching abilities to improve employee performance, increase engagement, and achieve strategic goals.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
Granite Mountain Charter School
08.2025 - Current
- Managed daily operations and technology distribution to support staff and students with measurable efficiency gains.
- Implemented a digital inventory tracking system reducing asset discrepancies and manual errors.
- Streamlined student registration and records processing to accelerate enrollment workflows and response times.
- Organized, revised, and implemented policies and procedures aligned with the GMCS vision and mission.
- Coordinated cross-departmental support to maintain uninterrupted operations during peak demand periods.
- Provided responsive assistance to families and staff regarding registration inquiries, fostering a supportive school environment and improving satisfaction.
- Enhanced communication strategies among departments, resulting in noticeably faster issue resolution and improved operational continuity.
- Ensured the confidentiality and security of student records while adhering to FERPA regulations.
- Executed projects with precision, meeting deadlines and maintaining accurate data management throughout the process.
Quality Assurance Coach
Think Together
02.2024 - 12.2024
- Resolved and improved 95% of stakeholder issues within 24 hours, ensuring prompt, effective solutions.
- Developed staff performance by 30% through targeted coaching and mentoring initiatives.
- Led candidate quality by 30% in six months through strategic recruitment execution.
- Led and supported on site SST meetings as needed.
- Analyzed and evaluated turnover by 15% by managing hiring/firing processes and optimizing team composition.
- Administered and maintained annual budget, enhancing resource allocation and cutting costs by 15%.
- Organized 10+ community events, boosting attendance by 30% through focused outreach.
- Improved exceptional customer service, resolving 95% of inquiries on the first contact, enhancing customer satisfaction ratings.
- Systematized data entry and filing tasks, improving processing efficiency by 20% over six months.
- Designed employee training sessions, coordinating logistics for 50+ participants.
- Managed student support initiatives, to meet grant requirements and student leadership programs, to foster academic and personal growth.
- Oversaw student program participation by maintaining accurate records, monitoring engagement, and reviewing contracted service requirements.
Educational Support Personnel
New Vision Middle School
03.2022 - 02.2024
- Expanded uninterrupted departmental operations by providing timely backup support during peak periods, resulting in a 20% increase in efficiency.
- Formulated classroom inclusivity by tailoring teaching methods to boost engagement for 90% of diverse learners.
- Supported substitute teachers in IEP/504 plan meetings and create data tracking to meet students goals, challenges and successes during debrief.
- Led a collaborative effort with faculty to boost curriculum effectiveness, resulting in a 20% increase in student engagement.
- Mentored at-risk youth, improving their academic performance by 30% through tailored mentorship and resource support.
- Supported parent-teacher communication, leading to a 20% increase in student performance and overall well-being.
- Coached 5 substitute teachers, enhancing classroom management efficiency by 25% during transitions.
- Systematized data entry process for the School Information System, enhancing accuracy and reducing processing time by 20%.
Interim Quality Assurance Coach
Think Together
07.2021 - 10.2021
- Resolved and improved 95% of stakeholder issues within 24 hours, ensuring prompt, effective solutions.
- Developed staff performance by 30% through targeted coaching and mentoring initiatives.
- Led and supported SST meetings, as needed.
- Led candidate quality by 30% in six months through strategic recruitment execution.
- Analyzed and evaluated turnover by 15% by managing hiring/firing processes and optimizing team composition.
- Administered and maintained annual budget, enhancing resource allocation and cutting costs by 15%.
- Organized 10+ community events, boosting attendance by 30% through focused outreach.
- Improved exceptional customer service, resolving 95% of inquiries on the first contact, enhancing customer satisfaction ratings.
- Systematized data entry and filing tasks, improving processing efficiency by 20% over six months.
- Designed employee training sessions, coordinating logistics for 50+ participants.
- Managed student support initiatives, to meet grant requirements and student leadership programs, to foster academic and personal growth.
- Oversaw student program participation by maintaining accurate records, monitoring engagement, and reviewing contracted service requirements.
Site Coordinator
Think Together
08.2018 - 12.2021
- Spearheaded after-school programs, boosting student engagement by 30% and improving performance outcomes.
- Delivered targeted coaching to site and regional teams, raising quality metrics by 30%.
- Conducted hiring and interviews, improving team composition and cutting turnover by 20%.
- Fostered a safe, supportive environment for up to 10 staff, increasing employee satisfaction by 25%.
- Streamlined recordkeeping in SharePoint and Excel, improving data retrieval speed by 30%.
- Managed departmental budget, reducing costs by 15% through strategic allocations.
- Executed clerical tasks, managing data entry for 100+ records and efficiently using office equipment to streamline operations.
Program Leader
Think Together
01.2018 - 08.2018
- Developed engaging lesson plans to enhance student learning and participation.
- Supervised daily activities to ensure a safe and supportive environment for all participants.
- Coordinated communication between parents, staff, and school administration regarding program updates.
- Trained and mentored new staff on best practices for managing diverse student needs.
- Implemented behavior management strategies to promote positive interactions among students.
- Evaluated program effectiveness through feedback collection and ongoing assessments of participant engagement.
- Organized special events and field trips to enrich the after-school experience for students.
CSP
H&R Block
12.2017 - 04.2018
- Managed client records and tax documents with precision, ensuring compliance with IRS regulations and streamlining filing processes for improved efficiency.
- Coordinated with tax professionals to schedule appointments, optimizing office workflow and enhancing client satisfaction during peak tax season.
- Implemented new filing system, reducing document retrieval time and minimizing errors in tax preparation, leading to faster turnaround times.
- Evaluated clients needs with tax-related inquiries, providing clear explanations and guidance, resulting in improved customer experience and retention.
- Organized accurate financial records and confidential client information, ensuring data integrity and compliance with privacy regulations.
- Crafted and implemented B2B marketing strategies, boosting lead generation by 10% during tax season.
Education
Master of Education -
Northern Arizona University
Flagstaff05-2023
Bachelors of Science - undefined
Northern Arizona University
Flagstaff12-2016
Associate of Arts - undefined
San Bernardino Valley College
San Bernardino12-2012
Diploma - undefined
Redlands East Valley High School
RedlandsSkills
- Active Listening
- Conflict Resolution
- Student development analysis
- At risk student support
- Time Management
- Learning Agility
- People Management
- Scheduling management
- Customer invoicing
- Supply ordering
Timeline
Operations Coordinator
Granite Mountain Charter School
08.2025 - Current
Quality Assurance Coach
Think Together
02.2024 - 12.2024
Educational Support Personnel
New Vision Middle School
03.2022 - 02.2024
Interim Quality Assurance Coach
Think Together
07.2021 - 10.2021
Site Coordinator
Think Together
08.2018 - 12.2021
Program Leader
Think Together
01.2018 - 08.2018
CSP
H&R Block
12.2017 - 04.2018
Bachelors of Science - undefined
Northern Arizona University
Associate of Arts - undefined
San Bernardino Valley College
Diploma - undefined
Redlands East Valley High School
Master of Education -
Northern Arizona University