Courtney Ross
Granville
Summary
Dedicated nursing leader with over a decade of clinical experience growing within a single organization—from CNA to UM to DON. Continuing leadership growth with a year of operational experience as a RN Administrator. This unique path has shaped a leadership style grounded in hands-on care, team support, and operational excellence. Proven expertise in quality assurance and regulatory compliance. Known for my commitment to patient centered care, high standards, collaborative leadership, and fostering a team like approach. I strive to foster a culture of accountability, compassion, and continuous improvement.
Overview
1
1
Certification
15
15
years of professional experience
Work History
RN Administrator
Home Of The Good Shepherd
198 Bluebird Rd
10.2025 - Current
- Directed resident care coordination, ensuring timely assessments and individualized service plans. Including pre-admission screenings and assessments.
- Collaborated with families and interdisciplinary teams to address resident needs and care changes.
- Promoted a positive work environment through effective communication, team-building exercises, and ongoing professional development opportunities.
- Monitored budget allocations, resource utilization, and staffing levels to maintain optimal fiscal responsibility.
- Directs, coordinates and ensures compliance with adherence to NYS DOH regulations.
- Responsible for overall operational compliance of 62 bed facility.
Director of Nursing
Granville Center and Rehabilitation
Granville, NY
03.2020 - 08.2025
- Clinical management of a 122 bed skilled nursing facility.
- Participated in CMI and PDPM meetings.
- Conduct regular meetings with nursing staff to discuss operational issues, safety protocols and professional development opportunities.
- Organizing risk management meetings with the MD and IDT team regarding gradual dose reductions, fall prevention, significant changes in condition, weight loss/gain, new or worsening wounds, and developing a systemic approach to reduce risk exposures.
- Coordinates ongoing quality assurance to meet regulatory requirements.
- Oversee the development of policies and procedures related to clinical practice standards.
- Investigation of complaints regarding nursing staff or patient care practices.
- Achieved a return to hospital rate below 10%.
- Reduced resident falls by 30% year over year.
- Achieved 5-star rating in Quality Measures.
- Achieved excellence award in wound management decreasing IHAPU by 50%.
- Proficient in care planning, wound assessments, and med administration.
Unit Manager
Granville Center and Rehabilitation
Granville, NY
01.2018 - 03.2020
- Delivered high quality patient care to a diverse population of 40 short-term rehabilitation patients.
- Collaborated closely with medical providers during regulatory visits and acute patient consultations.
- Led a team of nursing staff to improve patient care standards, which resulted in a 20% increase in resident satisfaction scores over a six-month period. This improvement not only boosted morale among staff but also reinforced our commitment to high-quality care.
- Developed and implemented a new orientation program for staff, helping to prepare staff for assignments.
- Streamlined communication processes between departments.
- Coordinated quarterly quality assurance audits, resulting in a 25% reduction in falls on the unit.
CNA
Granville Center and Rehabilitation
Granville, NY
06.2011 - 01.2018
- Provided compassionate care to residents in a long-term care setting.
- Assisted with daily living activities and vital sign monitoring.
Education
Associates - Nursing
SUNY Adirondack
QueensburySkills
Clinical staff supervision and team leadership
- Budget control
- Performance evaluations
- First aid and CPR
- Operations management
Proficient in PCC EMR system
Interdisciplinary team collaboration
Budgeting and resource allocation
Strong work ethic
Critical thinking
Behavioral health
Quality Assurance
Wound assessments
Risk Management
Care planning
Policy development
Personal Information
Title: RN
Certification
PRI certified 4002991, Infection preventionist, CPR certified, IV certified, RN License #: 743945, efinds certified
Accomplishments
Successfully implemented census growth and revenue enhancement strategies by increasing census by 17% while sustaining overall occupancy rate at 98%.
Timeline
RN Administrator
Home Of The Good Shepherd
10.2025 - Current
Director of Nursing
Granville Center and Rehabilitation
03.2020 - 08.2025
Unit Manager
Granville Center and Rehabilitation
01.2018 - 03.2020
CNA
Granville Center and Rehabilitation
06.2011 - 01.2018
Associates - Nursing
SUNY Adirondack