Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Rowan

Virginia Beach,VA

Summary

Detailed oriented and results driven professional with experience in Human Resource, financial processing, and collections. Skilled in maintaining accurate records, managing confidential data, and supporting efficient business operations. Proven ability to handle high volume tasks, meet deadlines, and provide exceptional customer and employee support. Strong knowledge of compliance, data management, and process improvement. Adept at communicating effectively across departments and contributing to organizational goals through reliability, accuracy, and professionalism.

Overview

11
11
years of professional experience

Work History

Human Resource Generalist

Securitas Security
01.2023 - Current
  • - Managed full-cycle recruitment, from job postings to new hire orientation
  • - Handled employee inquiries regarding policies, benefits, and leave
  • - Processed performance reviews and assisted with disciplinary documentation
  • - Partnered with department heads to improve retention and engagement initiatives

Investment Processor

Capital Group
01.2019 - 01.2023
  • - Processed investment transactions including purchases, redemptions, exchanges, and account maintenance with accuracy and timeliness
  • - Verified and reconciled financial data to ensure compliance with internal policies and SEC regulation

Collections Representative

CKS Financial
01.2015 - 01.2019
  • - Managed high-volume portfolio of delinquent accounts, contacting customers to negotiate and establish payment arrangements
  • - Educated clients on account status, payment options, and financial obligations while maintaining compliance with FDCPA regulations

Education

High School Diploma - undefined

Lake Taylor High School
01.2012

Skills

  • - Data entry & record management
  • - HRIS
  • - Attention to detail
  • - Customer service and communication
  • - Transaction processing and account reconciliation

Timeline

Human Resource Generalist

Securitas Security
01.2023 - Current

Investment Processor

Capital Group
01.2019 - 01.2023

Collections Representative

CKS Financial
01.2015 - 01.2019

High School Diploma - undefined

Lake Taylor High School
Courtney Rowan