Courtney Russell
Chicago,IL
Summary
Dynamic, versatile, and results-driven professional with years of experience in real estate sales. Proven track record in various real estate and customer service environments, consistently ensuring complete client satisfaction through excellent customer service and relationship management. Eager to utilize extensive skill set, expertise, and renewed real estate license in a challenging new position within a progressive organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
EMR-Basic
ATI Vandenberg Ambulance
Chicago, IL
10.2022 - Current
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
Leasing Consultant
Becovic Management Group
Chicago, IL
01.2021 - 10.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Customer Service Representative
UBER TECHNOLOGIES
Chicago, IL
01.2016 - 09.2021
- Provided extensive customer support to restaurant partners, Uber Eats delivery drivers and app users; resolved a wide variety Of complex issues promptly to maximize customer satisfaction
- Integral in onboarding restaurant partners into the Uber Eats user interface, educating on functionality Of restaurant management and menu creation tools
- Assisted clients with troubleshooting all aspects Of Uber Eats; escalated complex issues to supervisor when needed
- Maintained up-to-date information for restaurant menus; performed various database management responsibilities for increased overall efficiency
- Due to excellence in customer service, my recorded calls were implemented as training materials for new customer service representatives
Leasing Agent
TRUDO REALTY
Chicago, IL
01.2016 - 01.2017
- Managed full scope of client relationship and sales process, from initial inquiry to final close; marketed and promoted residential properties to prospective tenants, effectively showcasing the individual attributes of each property during apartment showings; negotiated lease agreements and housing contracts
- Managed property portfolio inventory for the agency, ensuring property advertisements were up-to-date on amenities, pricing and availability
- Collaborated with realtors on various marketing and advertising strategies
- Performed market analysis to keep current on market trends and effectively adjust sales and marketing strategies accordingly; prepared monthly and weekly reports on findings
- Successfully leased 140 apartments within first year as leasing agent
Administrative Assistant
TRUDO REALTY
Chicago, IL
01.2015 - 01.2016
- Responsible for office administrative duties; organized and managed all tenant contracts both in physical and digital formats for increased operational efficiency
- Completed credit and criminal background checks on prospective tenants
Visual Merchandiser
CLUB MONACO
Chicago, IL
01.2013 - 01.2015
- Created window merchandise displays with a focus on showcasing innovative fashion trends; assisted customers in finding items suited to their personal preferences and fashion
- Ranked in the top 15% for sales performance company-wide
Education
Bachelor of Science Degree - Business and Media Studies
ARIZONA STATE UNIVERSITY
Associate's Degree - Business Management
UNIVERSITY OF PHOENIX
01.2016
Skills
- Real Estate Sales
- Market Analysis
- Real Estate Contracts
- Portfolio Management
- Regulatory Compliance
- Customer Relationship Management
- Leasing Agreements
- Contract Negotiation
- Invoicing
- Database Management
- Team Leadership
- Conflict Resolution
- Customer Service
- Escalation
- Communications
Certification
Illinois Real Estate License
Skillsexpertise
- Real Estate Sales
- Market Analysis
- Real Estate Contracts
- Portfolio Management
- Regulatory Compliance
- Customer Relationship Management
- Leasing Agreements
- Contract Negotiation
- Invoicing
- Database Management
- Team Leadership
- Conflict Resolution
- Customer Service
- Escalation
- Communications
References
Available upon Request
Timeline
EMR-Basic
ATI Vandenberg Ambulance
10.2022 - Current
Leasing Consultant
Becovic Management Group
01.2021 - 10.2022
Customer Service Representative
UBER TECHNOLOGIES
01.2016 - 09.2021
Leasing Agent
TRUDO REALTY
01.2016 - 01.2017
Administrative Assistant
TRUDO REALTY
01.2015 - 01.2016
Visual Merchandiser
CLUB MONACO
01.2013 - 01.2015
Bachelor of Science Degree - Business and Media Studies
ARIZONA STATE UNIVERSITY
Associate's Degree - Business Management
UNIVERSITY OF PHOENIX