Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Sanchez

Greendale

Summary

Proactive Manager with a strong sense of ownership and initiative. Demonstrated ability to exceed performance targets through exceptional work ethic and relationship-building skills. Experienced in leading teams and managing projects in fast-paced environments. Consistent success in collaborative and goal-oriented settings.

Overview

26
26
years of professional experience

Work History

Manager, Patient Access Operations

Advocate Health Care
01.2024 - Current
  • Performance Monitoring: Evaluated system effectiveness and performance to improve operational efficiency.
  • Problem Resolution: Identified and addressed operational and technical inefficiencies.
  • Collaboration: Partnered with management across non-clinical and clinical areas.
  • Team Leadership: Supervised a team of 5 supervisors and 90 staff members.
  • Data Analysis: Analyzed reports to identify opportunities for enhancement.
  • Issue Tracking: Coordinated problem resolution with contact center and practice staff.
  • Training & Development: Managed training initiatives for staff development.
  • Stakeholder Management: Fostered positive relationships with medical group operations leadership.
  • Quality Assurance: Ensured adherence to quality metrics.
  • Key Projects: ECO Implementation and Workflow Team: Active since August 2023.
  • Co-Lead, Medical Group Transition Team: Enhancing operational effectiveness and medical group/contact center partnership.

Manager of Clinic Operations, Supervisor of Clinic Operations

Advocate Aurora Health Care
10.2016 - 01.2024
  • Service Line Leadership: Managed multiple departments including Family Practice, Internal Medicine, Pediatrics, Dermatology, Cardiology, and Neuroscience.
  • Dermatology Growth Plan: Led the system-wide team for expansion and service delivery enhancement.
  • Physician Growth Strategies: Developed growth plans for physicians and practices.
  • Cross-Functional Communication: Maintained direct communication with administration, medical directors, nursing, and support staff.
  • Quality Initiatives: Led initiatives to improve health outcomes and patient safety.
  • Productivity Management: Maximized physician productivity and managed costs effectively.
  • Patient Experience Focus: Prioritized patient engagement and satisfaction.
  • Labor Cost Efficiency: Strategically managed labor costs.
  • Leadership Development: Mentored other leaders.
  • Policy Development: Created and enforced policies related to patient care and departmental behaviors.
  • Inpatient Collaboration: Partnered with inpatient hospital staff for integrated care programs.
  • Staffing Optimization: Ensured adequate staffing levels across 20 satellite clinics.
  • Fee Monitoring: Monitored patient service fees and evaluated pricing structures.
  • Billing Efficiency: Collaborated with coding and billing teams to streamline processes.
  • Revenue Reporting: Generated and analyzed revenue and usage reports.
  • Team Leadership: Directed a diverse team of 64 clinical and support personnel.
  • Human Resources Management: Oversaw HR responsibilities including hiring, onboarding, and corrective action.

Executive Assistant to Vice President/Neurosurgeon

Advocate Aurora Health Care
08.2015 - 08.2016
  • Issue Resolution: Addressed high-priority issues with professional discretion.
  • Calendar Management: Revised and maintained the master calendar.
  • Travel Coordination: Managed travel arrangements and venue reservations.
  • Correspondence Management: Drafted responses to routine letters and correspondence.
  • Meeting Logistics: Organized meeting and event planning for senior management.
  • Subscription and Renewal Processing: Oversaw executive subscriptions, license renewals, and membership renewals.
  • Proposal and Memo Development: Crafted professional proposals and memos.

Patient Access/ED Health Unit Coordinator / Financial Advocate

Aurora West Allis Medical Center
12.1999 - 08.2015
  • Patient Scheduling: Scheduled patients for various appointments.
  • Demographic Verification: Verified patient demographics and insurance information.
  • Record Management: Organized and maintained patient records.
  • Payer Knowledge: Applied knowledge of payer requirements.
  • Cost Estimates: Processed patient responsibility estimates.
  • Financial Communication: Communicated financial obligations to patients.
  • Prior Authorization: Managed prior authorization processes.
  • Patient Placement: Coordinated patient placement within a 250+ bed hospital.

Education

Bachelor of Arts - Health Care Management

Ottawa University
01.2020

Skills

  • Clinical relationship management
  • Revenue cycle oversight
  • Template editing expertise
  • Training and orientation programs
  • Budget and revenue management
  • Corporate compliance
  • Ambulatory care administration
  • Outpatient department management
  • Project coordination
  • Patient experience enhancement
  • Engagement center operations
  • Call center transition management
  • Quality improvement initiatives
  • Revenue metrics analysis
  • Patient relations strategies
  • Team collaboration skills
  • Employee retention strategies
  • Growth and development planning
  • Virtual primary care delivery
  • Hybrid neighborhood care models

Accomplishments

  • 2017, 2018, 2021, 2022: Tier 1 Engagement Leader at Aurora Health Care
  • 2017: Aurora Star Award (2)
  • 2018: Aurora Firestarter Award
  • Mentorship: Mentor for interns, Navigate program, new leaders, and administrative fellow

Timeline

Manager, Patient Access Operations

Advocate Health Care
01.2024 - Current

Manager of Clinic Operations, Supervisor of Clinic Operations

Advocate Aurora Health Care
10.2016 - 01.2024

Executive Assistant to Vice President/Neurosurgeon

Advocate Aurora Health Care
08.2015 - 08.2016

Patient Access/ED Health Unit Coordinator / Financial Advocate

Aurora West Allis Medical Center
12.1999 - 08.2015

Bachelor of Arts - Health Care Management

Ottawa University

Similar Profiles

CREATE PROFILE