Kathy Koen

• Maintained cleanliness and sanitation in patient rooms and common areas.
• Operated specialized cleaning equipment to ensure efficient service delivery.
• Complied with safety protocols to protect patients and staff during cleaning processes.
• Assisted in inventory management of cleaning supplies and equipment.
• Adapted quickly to changing priorities while maintaining high standards of cleanliness.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
• Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
• Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
• Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.

• Operated saws to cut materials per specifications, ensuring high-quality output.
• Maintained equipment by performing routine inspections and minor repairs.
• Collaborated with team members to optimize workflow and minimize downtime.
• Followed safety protocols to maintain a secure working environment.

Maintained front end. Worked front office, with duties to include money orders, western union and lottery tickets. Kept track of cashier breaks. Helped bag orders and waited on customers.

• Oversaw daily front-end operations, ensuring compliance with company policies and procedures.
• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.

• Led daily store operations to ensure optimal customer service and sales performance.
• Trained and mentored staff on product knowledge and sales techniques, enhancing team effectiveness.
• Implemented inventory management strategies to reduce stock discrepancies and improve turnover rates.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Developed promotional displays that attracted customers and increased foot traffic in-store.
• Oversaw scheduling of staff hours to align with peak shopping times, maximizing operational efficiency.
• Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.