Summary
Overview
Work History
Education
Skills
Barista Trainer
Timeline
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Courtney Sandoval

Englewood,CO

Summary

Dynamic barista with exceptional customer service skills honed at Starbucks, where I enhanced customer engagement through innovative seasonal menu items. A team player with strong time management and problem-solving abilities, I excel in fast-paced environments, ensuring cleanliness and operational efficiency while training new staff in coffee preparation and service excellence.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
06.2019 - 05.2025
  • Collaborated with team members to develop seasonal menu items, increasing customer engagement.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Accurately took orders while multitasking, which included preparing drinks. processing payments, and checking order accuracy in a fast paced environment.

Barista

Peak Coffee at Mission Hills
06.2017 - 12.2021
  • Prepared and served high-quality coffee beverages based on customer preferences.
  • Maintained cleanliness and organization of workstations to ensure efficient service.
  • Assisted in training new staff on coffee preparation techniques and customer service standards.
  • Managed inventory levels, placing orders to maintain product availability.

Education

Diploma Certificate

Thunderridge High School
Highlands Ranch, CO
05-2019

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Safe food handling
  • Espresso machine operation
  • Hospitality service expertise

Barista Trainer

Worked with all kinds of people and helping them feel comfortable and confident in their positions. I also helped new employees manage a fast paced environment as well as memorize an extensive menu. 

Timeline

Barista

Starbucks
06.2019 - 05.2025

Barista

Peak Coffee at Mission Hills
06.2017 - 12.2021

Diploma Certificate

Thunderridge High School

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Courtney Sandoval