Courtney Santillie
Kennewick,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
FOH Manager • Server
Greek Islands Cuisine
Richland, WA
01.2016 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Line Cook
Proof
Pasco, WA
01.2020 - 01.2020
- Always putting the guests experience first, managing my time with my responsibilities, always practicing a clean and sanitary work environment, and maintaining a positive attitude during peak hours of business.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Server
Buffalo Wild Wings
Kennewick
01.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Kamiakin High School
Kennewick, WA06.2013
Skills
- Customer Service
- Money Handling
- Positive attitude
- Great communication
- Multitasking
- Patience/Conflict resolution
- Staff management
- Training and mentoring
- POS system operations
- Employee scheduling
- Staff motivation
- Staff supervision
- Quality standards
- Team oversight
Timeline
Line Cook
Proof
01.2020 - 01.2020
Server
Buffalo Wild Wings
01.2019 - 01.2020
FOH Manager • Server
Greek Islands Cuisine
01.2016 - Current
Kamiakin High School