EPIC
Courtney Satterlund
Minneapolis,Minnesota
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Receptionist
HealthPartners
Bloomington, MN
01.2021 - 05.2021
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
Medical Receptionist
Maple Grove Hospital
Maple Grove, MN
09.2020 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Customer service representative
Van Wagenen Financial Services
09.2019 - 12.2019
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered 30 inbound calls per day and directed to designated individuals or departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer service representative
Sprint
Blaine, MN
02.2019 - 05.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
Receptionist
Fridley optical
Fridley, MN
07.2018 - 12.2018
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Took accurate messages for staff and management to facilitate open and speedy communication.
Education
Diploma -
Fridley Senior High School
09.2014 - 05.2018
Skills
Office equipment proficiencyundefined
Software
Timeline
Receptionist
HealthPartners
01.2021 - 05.2021
Medical Receptionist
Maple Grove Hospital
09.2020 - 01.2021
Customer service representative
Van Wagenen Financial Services
09.2019 - 12.2019
Customer service representative
Sprint
02.2019 - 05.2019
Receptionist
Fridley optical
07.2018 - 12.2018
Diploma -
Fridley Senior High School
09.2014 - 05.2018
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