Brianna Mucciante
Allendale,MI
Summary
Dynamic and detail-oriented professional with extensive experience at Grand Valley State University, excelling in administrative support and visitor engagement. Proven ability to manage multi-line phone systems and maintain confidentiality while enhancing office efficiency. Recognized for exceptional communication skills and a commitment to delivering outstanding service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Grand Valley State University Sociology Department
Allendale, Michigan
08.2023 - 12.2025
- Greeted and assisted visitors to the Sociology Department office.
- Processed mail and packages, distributing them to relevant staff promptly.
- Provided information on department programs, services, and resources to students.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist/TA
Grand Valley State University Psychology Department
12.2022 - 12.2025
- Managed multi-line phone system and provided information to callers.
- Greeted visitors and handled mail, packages, and deliveries.
- Maintained office supplies and organized the reception area.
- Assisted with data entry, filing, and administrative tasks.
- Responded to inquiries via email, phone, and in-person.
- Used office equipment efficiently and upheld confidentiality.
- Graded assignments and provided feedback to students.
- Contributed to course assessments and improvements.
- Offered reliable assistance to faculty, staff, and students for diverse needs.
Volunteer
Compassus Hospice and Palliative Care
12.2021 - 04.2022
- Improved accuracy and efficiency of administrative processes.
- Organized and managed patient information and documents.
Food Service Worker
Ida Mae’s Portage Store and Deli
06.2020 - 09.2021
- Delivered excellent customer service and resolved issues creatively.
- Managed tasks to ensure timely and high-quality service delivery.
- Recognized for exceptional customer service and team collaboration.
Education
Bachelor of Arts - Psychology
Grand Valley State University
Allendale, MI12-2025
Associate of Arts - Psychology
Alpena Community College
Alpena, MI05.2022
Skills
- Telephone and email management
- Administrative support and assistance
- Visitor and student support
- Office supply management
- Office equipment proficiency
- Organizational skills
- Communication skills
- Confidentiality and reliability
Languages
Spanish
Limited
References
References available upon request.
Timeline
Receptionist
Grand Valley State University Sociology Department
08.2023 - 12.2025
Receptionist/TA
Grand Valley State University Psychology Department
12.2022 - 12.2025
Volunteer
Compassus Hospice and Palliative Care
12.2021 - 04.2022
Food Service Worker
Ida Mae’s Portage Store and Deli
06.2020 - 09.2021
Bachelor of Arts - Psychology
Grand Valley State University
Associate of Arts - Psychology
Alpena Community College