Katie Scoggins
Maize,KS
Summary
Dynamic and service-oriented professional with extensive experience at Radical Renovations, excelling in office administration and client relations. Proven ability to streamline processes and enhance communication, resulting in improved customer satisfaction. Skilled in recordkeeping and adept at managing multiple priorities while maintaining a calm demeanor in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Receptionist
Radical Renovations
09.2016 - 08.2023
- Managed incoming calls, efficiently routing promptly to relevant offices.
- provided clerical support to company employees through document copying, faxing, and filing
- responded to inquiries from callers seeking information.
- Oversaw central telephone system and efficiently redirected calls.
- Protected confidentiality of information related to clients and company.
- Sustained clean and organized reception area to foster positive first impression for visitors.
- Managed various tasks while meeting strict deadlines.
- Confirmed appointments, communicated details to clients, and updated client records.
- Interacted with clients through email, telephone, or postal mail.
- Resolved customer concerns and complaints through effective solutions.
- Greeted incoming visitors and customers with professionalism while providing friendly, knowledgeable assistance.
- Oversaw cash transactions while ensuring precise maintenance of sales and payment records.
- Streamlined onboarding process for new clients while ensuring completion of required paperwork.
- Documented visitor log for entry and exit of facility to strengthen security protocols.
- Orchestrated message collection and distribution to team members and managers, enhancing open communication and elevating customer service excellence.
- Organized, optimized, and updated information in computer databases.
- Managed and assessed visitor access to enhance connectivity with inter-office personnel.
- Streamlined processing and distribution of mail correspondence among departments and personnel.
- Tracked crucial data within software spreadsheets and produced reports or visual graphs using information.
- Oversaw incoming and outgoing package deliveries, coordinating with vendors to address special requests and track missing packages.
- Synchronized information from files and research to address information requests.
- Oversaw multi-line telephone system to effectively manage and route high call volumes.
- Facilitated office staff in coordinating reports and presentations for internal and client-related purposes.
- Greeted customers with a warm, friendly welcome to enhance first impressions. Addressed general inquiries to provide timely assistance. Identified purpose of visit and directed individuals to appropriate offices for efficient service.
- Streamlined employee availability and customer schedules to optimize appointment scheduling and maximize load levels.
- Managed incoming mail and messages, ensuring timely delivery to appropriate personnel.
- Organized office meetings and client appointments for staff teams.
- Captured payment types, processed transactions, and updated relevant records.
- Performed assignments independently utilizing sound judgment and analytical skills.
- Facilitated internal staff with clerical and administrative support to boost efficiency and team productivity.
- Coordinated with vendors, contractors, and professional services personnel to facilitate orders, direct activities, and communicate instructions.
Apartment Manager
College Park Townhomes
11.2011 - 05.2013
- Engaged with potential tenants to negotiate rent, clarify occupancy terms, and showcase available units.
- Performed move-out and move-in inspections to assess damage charges and market readiness
- Evaluated and negotiated bids from property services contractors including maintenance, cleaning, and security services, resulting in significant cost savings
- Reviewed and processed lease and rental applications utilizing software.
- Oversaw property financial records through rent collection from multiple tenants and monthly accounts payable and receivable reconciliation.
- Leveraged social media, Craigslist banners, and signs to promote vacant apartments.
- Engaged effectively with owners, residents, and on-site associates.
- Finalized yearly rent calculations utilizing housing database software.
- planned special events including lotteries, dedications, and project tours.
- Oversaw and recorded payments and expenses, delivering timely and precise financial reports.
- Evaluated operational information for influence on ROI, recognized trends, and suggested necessary adjustments.
- Collaborated with clients to coordinate suitable loan inspections and credit reports.
- Collaborated with landowners to secure mineral access rights and facilitate drilling operations on private land.
- Documented and organized rental payment records and payment dates.
- Scheduled appointments to showcase marketed properties.
- Cultivated professional networks through active participation in industry and government organizations.
- Formulated annual operating budgets and forecasts alongside sales and marketing strategies.
- Executed regular inspections of interior and exterior property conditions for damage
- Secured leads for sales and rental properties through strategic cold calls and referrals.
- Provided emergency 24-hour on-call service for tenants regarding building issues.
- Established and upheld policies and procedures to ensure properties meet highest standards.
- Implemented and evaluated effective lease renewal programs to sustain high occupancy rates.
- Addressed common area maintenance (CAM) inquiries promptly.
- Optimized rental income while reducing expenses through strategic planning and oversight.
- Maintained properties in alignment with local, state, and federal regulations.
- Analyzed property owners and researched current mineral rights details through examination of hardcopy and digitized records.
Leasing Agent
Monarch Investments
09.2007 - 2011
- Encouraged prospects to complete applications following property tours.
- Mediated disputes between tenants concerning noise disturbances and parking issues.
- Managed distribution and follow-up of tenant renewal notices.
- Guided prospective tenants through property, showcasing key features and benefits
- Facilitated tenant communications by promptly addressing maintenance requests and resolving questions or concerns.
- Maintained detailed records of correspondence between management and tenants.
- Conducted property inspections to facilitate move-ins and move-outs.
- Utilized software to maintain records of financial transactions and rental applications.
- Attracted new residents via website advertising and marketing strategies.
- Executed background reference and credit checks during screening process of prospective tenants.
- Evaluated advertising effectiveness through analysis of market competition in local area.
- Coordinated multiple contractors to accomplish necessary tasks on vacant and occupied units.
- Facilitated property tours showcasing key features of properties.
- Managed rent collection and monitored resident payments and data in computer system.
- Evaluated properties pre- and post-tenant move-in to coordinate maintenance, cleaners, and other services.
- Addressed messages and inquiries from diverse parties, employing strong active listening and open-ended questioning skills to facilitate swift issue resolution.
- Processed monthly rent payments and additional fees while accurately recording transactions
- Authenticated tenant incomes and cross-checked information prior to lease application acceptance.
- Addressed requests and coordinated appointments for property showings.
- Guided prospective tenants through paperwork completion and logistics to ensure seamless move-in processes.
- Greeted clients and showcased apartments to facilitate informed decisions. Prepared leases to ensure accurate and timely documentation. Assisted clients throughout leasing process, enhancing overall experience. Conducted property tours, highlighting key features and amenities.
Education
High School Diploma -
Norman High School North
Norman Oklahoma 05.2000
Skills
Office administration
Information protection
Service-oriented mindset
Mail distribution
Verbal and written communication
Recordkeeping and bookkeeping
Record preparation
Security
Correspondence distribution
Schedule management
Calendar management
Project coordination
Project management
Customer/Client relations
Office management
Performance improvement
Data inputting
Professional and polished presentation
Customer and client relations
Relay hearing-impaired calls
Database administration
Travel coordination
Office supply inventory control
Business administration
Travel planning
Multitasking and prioritization
Security awareness
Meeting preparation
Time management
Mail handling
Front desk operations
Appointment scheduling
Reception desk management
File management
Supply management
Staff management
Greeting and seating clients
Telephone skills
Travel arrangements
Organization skills
Office equipment operations
Positive and professional
Calm demeanor
Clerical support
Scheduling appointments
Phone etiquette
Business operations
Lease oversight
Property tours and inspections
Property amenities
Telephone and email etiquette
Training and mentoring
Leasing and sales
Record keeping
Property management
Rent collection
Background checks
Property maintenance
Application processing
Business development
Team building
Tenant screening
Move-in coordination
Client needs assessment
Timeline
Receptionist
Radical Renovations
09.2016 - 08.2023
Apartment Manager
College Park Townhomes
11.2011 - 05.2013
Leasing Agent
Monarch Investments
09.2007 - 2011
High School Diploma -
Norman High School North