Courtney Schill
Pensacola,FL
Summary
Accomplished professional with extensive experience in postal services, customer service, corrections, and hospitality. Demonstrates strong coordination skills and a commitment to safety protocols while excelling in customer-facing roles. Proven ability to enhance operational efficiency through expert knowledge of postal regulations and a dedication to ethical standards. Aiming to leverage these skills in a dynamic environment that prioritizes exceptional service delivery.
Overview
10
10
years of professional experience
Work History
City Letter Carrier/OJI Trainer
United States Post Office
Denver, CO
09.2021 - 08.2024
- Handled undeliverable mail in accordance with established procedures.
- Performed daily pre-trip inspections on vehicles prior to use.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Routed all classes of mail in sequence of delivery along established route.
- Ensured that all safety guidelines were followed during deliveries.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Scanned labels on letters or parcels to confirm receipt.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
Customer Service Cashier
Sam's Club
Littleton, CO
05.2020 - 08.2021
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Checked personal identifications during alcohol and tobacco sales.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Maintained current knowledge of store promotions to highlight sales to customers.
City Letter Carrier
United States Post Office
WaKeeney, KS
02.2016 - 03.2020
- Loaded mail into delivery vehicle according to established procedures.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Ensured that all safety guidelines were followed during deliveries.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Delivered mail to residents and business within assigned area.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Assisted customers with change of address forms when needed.
Corrections Officer
Rooks County Sheriff's Office
Stockton, KS
11.2015 - 12.2017
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Maintained daily logs of shift activity.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Issued clothing, tools and other authorized items to inmates.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Inspected cells and conducted random searches of common areas.
Server/Bartender
High Plains Diner
Bennett, CO
06.2014 - 09.2015
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Graduate Certificate - Medical Assisting/Phlebotomy
Concorde Career College
Aurora, CO08-2013
Skills
- Complaint resolution
- Office equipment proficiency
- Coordination
- Inbound and outbound calling
- POS systems expert
- Customer service
- Time management
- Positive and professional
- Multitasking and organization
- Dining customer service
- Professional appearance
- Server training
- Ordering procedures
- Order accuracy
- Discretion and confidentiality
- Ethical standards of conduct
- CCTV monitoring
- Inmate supervision
- Fingerprint scanning
- Security protocols
- Booking procedures
- Safety procedures
- Policy enforcement
- Package handling
- Mail delivery
- Handheld device operation
- Postal law proficiency
- Postal regulations
- Reading comprehension
References
References available upon request.
Timeline
City Letter Carrier/OJI Trainer
United States Post Office
09.2021 - 08.2024
Customer Service Cashier
Sam's Club
05.2020 - 08.2021
City Letter Carrier
United States Post Office
02.2016 - 03.2020
Corrections Officer
Rooks County Sheriff's Office
11.2015 - 12.2017
Server/Bartender
High Plains Diner
06.2014 - 09.2015
Graduate Certificate - Medical Assisting/Phlebotomy
Concorde Career College
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