Josetta Cannon
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at the United States Postal Service. Proven track record in problem resolution and exceptional customer service. Skilled in data entry and critical thinking, fostering team collaboration and enhancing operational efficiency. Recognized for punctuality and accountability, consistently delivering high-quality service under pressure.
Overview
11
11
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
06.2021 - Current
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed sorting and organizing of mail for optimal route planning and delivery accuracy.
- Operated postal delivery vehicles while adhering to safety regulations and guidelines.
- Assisted in training new carriers on delivery protocols and route navigation techniques.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
Customer Service Supervisor
United States Postal Service, USPS
08.2014 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supervised customer service team, ensuring compliance with USPS policies and procedures.
- Conducted performance evaluations, providing feedback to foster professional growth.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Education
Bachelor of Science - Psychology
University of Houston-Downtown
Houston, TXHigh School Diploma -
Battle Creek Centeal High School
Battle Creek, MIAssociate of Science -
Houston Community College
Houston, TXSkills
- Memory recall
- Punctuality
- Reading comprehension
- Accountability
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Clear communication skills
- Multitasking and organization
- MS office
Timeline
City Letter Carrier
United States Postal Service, USPS
06.2021 - Current
Customer Service Supervisor
United States Postal Service, USPS
08.2014 - 06.2021
Bachelor of Science - Psychology
University of Houston-Downtown
High School Diploma -
Battle Creek Centeal High School
Associate of Science -
Houston Community College