COURTNEY SCHWEITZER
St Louis,MO
Summary
Dedicated hospitality professional; passionate about fine dining, training, product knowledge, creating memorable experiences and guests for life. Eighteen years of experience in all aspects of restaurant operations throughout Kansas City and southern California with a proven ability to manage, train and provide outstanding service in hospitality via management and lead roles within country clubs, chef driven restaurants, and high volume fine dining venues. Superior skills in displeased guest empathy and problem resolution while maintaining superior enthusiasm about quality food, wine, and exceptional guest experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Sommelier
Bar Moro/Elaia (CLOSED)
St Louis, MO
10.2022 - 11.2023
- Trained service staff on Spanish wines BTG and BTB to maximize revenue and maintain stellar reputation for service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Sommelier
Hamilton Steak And Bourbon/ Winnie's Wine Bar
St Louis, MO
06.2022 - 10.2022
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Inventoried bar supplies regularly to identify supply shortages and detect problems.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Server/Sommelier
The Capital Grille
05.2021 - 02.2022
- High volume fine dining service at busy luxury brand steakhouse in Clayton, MO
Server/Sommelier
Mastros Steakhouse
08.2017 - 05.2021
- High volume fine dining service at busiest high-end steakhouse in Beverly Hills
- Developed exemplary time management skills in order/hold/fire and table turnover
- Proficient in wine sales with constantly evolving list of 300+ wines
- Consistently in top overall sales and winner of multiple contests
Executive Server
CBS Corporation
12.2014 - 08.2017
- Responsible for all activities that pertain to food and beverage for CBS Studio Executive President, Vice Presidents and staff
- Provided food and beverage service to Chairman and CEO of CBS Studio, including private VIP lunches with A-list Hollywood celebrities
- Created daily orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Checked weekly inventory of 150+ items and selected food and beverage products from specific locations based upon customer orders and availability from multiple vendors.
Education
B.G.S. - Theater And Film, Spanish Language Concentration
University of Kansas
Skills
- High volume fine dining service, banquets & catering
- Wine service, continuous participation in wine education classes & certifications
- Management & Team Building
- Conflict Resolution
Certification
- Court of Master Sommeliers, Level 1 Sommelier - 2018
- Serve Safe, Certified in Food and Beverage Safety - 2019 to present
Timeline
Server/Sommelier
Bar Moro/Elaia (CLOSED)
10.2022 - 11.2023
Server/Sommelier
Hamilton Steak And Bourbon/ Winnie's Wine Bar
06.2022 - 10.2022
Server/Sommelier
The Capital Grille
05.2021 - 02.2022
Server/Sommelier
Mastros Steakhouse
08.2017 - 05.2021
Executive Server
CBS Corporation
12.2014 - 08.2017
B.G.S. - Theater And Film, Spanish Language Concentration
University of Kansas