Overview
Work History
Education
Skills
Timeline
Generic

Courtney Scott

Augusta,GA

Overview

13
13
years of professional experience

Work History

Customer Returns Processor

Amazon
03.2024 - Current
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Managed the organization of returns area, maintaining a clean and efficient workspace.
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Cashier

Gas Pro
08.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team Leader

Textron Specialized Vehicles
01.2019 - 02.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Frequently inspected production area to verify proper equipment operation.

Customer Service Representative

Teleperformance USA
05.2015 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Circle K
04.2012 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Burke County High School
Waynesboro, GA

Skills

  • Customer RMA management
  • Problem-solving skills
  • Multitasking
  • Customer service excellence
  • Call center experience
  • Teamwork skills

Timeline

Customer Returns Processor

Amazon
03.2024 - Current

Cashier

Gas Pro
08.2023 - 03.2024

Team Leader

Textron Specialized Vehicles
01.2019 - 02.2023

Customer Service Representative

Teleperformance USA
05.2015 - 12.2019

Cashier

Circle K
04.2012 - 02.2015

High School Diploma -

Burke County High School

Similar Profiles

CREATE PROFILE
Courtney Scott