Courtney Sell
Roanoke,VA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing a full-time Human Resources role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Planning Coordinator
Carnival Cruise Line
02.2023 - Current
- Managed logistics for large-scale events, ensuring timely setup and breakdown while minimizing disruptions to shipboard operations.
- Adapted quickly to unforeseen challenges during the planning process, maintaining professional composure and devising creative solutions to ensure event success.
- Managed approximately 20 incoming calls, emails and faxes per day from guests and relative departments.
- Elevated client satisfaction by consistently delivering well-executed events tailored to specific needs and objectives.
- Conducted post-event evaluations to identify areas for improvement, implementing changes in subsequent events for continuous growth and success.
- Assisted and supported training of new event planning associates.
Personal Vacation Planner
Carnival Cruise Line
01.2022 - 02.2023
- Maintained accurate records of client information, bookings, payment details, and correspondence within CRM system.
- Improved upselling opportunities by identifying add-on services that aligned with client preferences and budgets.
- Managed approximately 100 outgoing calls, incoming calls, and emails per day from customers.
- Fostered strong relationships with clients by maintaining open lines of communication throughout the planning process.
- Stayed up-to-date on industry trends, enabling informed recommendations for unique travel experiences.
- Followed up with customers to increase customer service with travel plans.
Director
Chick-fil-A
05.2015 - 11.2021
- Created a detailed 6-week leadership development program for prospective leaders to develop their skills.
- Organized team bonding activities outside of the work environment to create a stronger and more unified leadership team.
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Created and managed certified training program to develop new structured training team and improved strength of the team
Education
Bachelor of Science - Business Administration And Data Analysis
Liberty University Online
Lynchburg, VA05.2025
Skills
- Expense tracking
- Trend forecasting
- Staffing and selection
- Coaching future leaders
- Business growth strategies
- Administrative support management
- Training development
- Systematic problem-solving
Certification
- Microsoft Office
Timeline
Event Planning Coordinator
Carnival Cruise Line
02.2023 - Current
Personal Vacation Planner
Carnival Cruise Line
01.2022 - 02.2023
Director
Chick-fil-A
05.2015 - 11.2021
Bachelor of Science - Business Administration And Data Analysis
Liberty University Online
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