Courtney Sharpe
Rocky Mount,NC
Summary
Dedicated Patient Services Coordinator with a strong background in administrative support and customer service. Proven ability to enhance healthcare operations by effectively managing communications, referrals, and policy adherence. Recognized for exceptional conflict resolution skills and delivering balanced solutions that prioritize patient satisfaction. Committed to fostering efficient healthcare environments that improve patient experiences and outcomes.
Overview
16
16
years of professional experience
Work History
Collection Assistant
City Of Rocky Mount
Rocky Mount, NC
10.2021 - 10.2024
- Contacted customers regarding overdue accounts to facilitate payment collection.
- Recorded financial transactions into customer accounts.
- Streamlined customer payment solutions while maintaining efficiency in a fast-paced collections environment.
- Conducted investigations on unauthorized transaction disputes.
- Reviewed delinquent accounts and contacted customers via phone, email, or mail to negotiate repayment terms and payment arrangements.
Cashier
City Of Rocky Mount
Rocky Mount, NC
12.2020 - 10.2021
- Provided excellent customer service while handling cash transactions and balancing tills.
- Utilized strong organizational skills to accurately process payments and maintain records of financial transactions.
- Reviewed collection reports determining status of collections and amount of outstanding balances.
- Worked with coworkers to complete tasks.
- Handled large amounts of money and supported accuracy of financial transactions.
Lockbox Processor
PNC Bank
Rocky Mount, NC
12.2015 - 12.2020
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Counsel customers regarding credit issues,financial alternatives, and services.
- Maintained accuracy when reviewing and reconciling general ledger.
- Sort mail
- Matched orders with invoices and recorded required information.
- Reviewed ACH files for errors prior to transmission.
Customer Service Representative
Alorica
Rocky Mount, NC
09.2012 - 12.2015
- Delivered expert, personable service to address and solve customer issues.
- Educated customers on special pricing opportunities and company offerings.
- Highlighted key advantages and functionalities to foster client loyalty.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responded promptly to inquiries from providers, members, and other departments within the organization.
- Reviewed prior authorization requests for completeness and accuracy.
- Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
Cashier Team Lead
Piggy Wiggly
Rocky Mount, NC
08.2008 - 01.2013
- Processed payments promptly for customers to exceed productivity standards.
- Answered customer questions and provided store information.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Tracked inventory and place orders to replenish stock; documented back-order items
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NC06.2010
Skills
- Inbound and outbound calling
- Customer service
- Verbal and written communication
- Patient confidentiality and data security
- Patient confidentiality
- Insurance expert
Timeline
Collection Assistant
City Of Rocky Mount
10.2021 - 10.2024
Cashier
City Of Rocky Mount
12.2020 - 10.2021
Lockbox Processor
PNC Bank
12.2015 - 12.2020
Customer Service Representative
Alorica
09.2012 - 12.2015
Cashier Team Lead
Piggy Wiggly
08.2008 - 01.2013
High School Diploma -
Nash Central High School
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