Customer Service Representative
Comcast
- Gathered customer feedback through surveys and used the data to improve customer service.
Courtney Shelton
West Point,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Work History
Skills
- Customer feedback analysis
- Data-driven decision making
- CRM software management
- Conflict resolution
- Customer service
- Market research
- Customer retention strategies
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Attention to detail
Timeline
Customer Service Representative
Comcast