Courtney Shouse
Des Moines,Iowa
Summary
Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.
Offering strong foundation in personal health management and keen desire to develop in caregiving environment. Brings ability to learn essential caregiving techniques quickly while ensuring patient comfort and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer-Directed Attendant Care
Veridian
Des Moines, IA
08.2025 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with self-administered medications.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed trusting relationships with clients, fostering open communication about needs and preferences for care.
Complex Manager
Drake Recreational Services
Des Moines, IA, USA
08.2024 - Current
- Facilitated communication between departments to streamline project execution.
- Collaborated with other departments to ensure successful project completion.
- Conducted regular performance evaluations for employees.
- Ensured safety protocols were followed in the workplace.
Facility Manager
Drake Recreational Services
Des Moines, IA, USA
08.2024 - Current
- Trained staff on proper facility maintenance procedures and safety protocols.
- Developed preventative maintenance plans to extend equipment lifespan and reliability.
- Maintained inventory of supplies and equipment for effective facility management operations.
- Maintained cleanliness and presentation standards to increase appeal of facility.
Intramural Sports Referee
Drake Recreational Services
Des Moines, IA, USA
01.2025 - 05.2026
- Enforced safety protocols to maintain a secure environment during events.
- Assisted in training new referees, sharing knowledge of game regulations.
- Communicated effectively with players, addressing concerns and rules clarifications.
- Adhered to and enforced game rules and regulations.
- Evaluated team performance and issued warnings or penalties when appropriate.
- Assisted with set up and take down of equipment for each event.
- Monitored players on the field or court to ensure adherence to safety standards.
Senior Caregiver
Annandale Care Center
Annandale, Minnesota, USA
01.2024 - 08.2024
- Encouraged independence through guidance rather than direct supervision when completing tasks.
- Responded appropriately to physical, emotional and developmental needs of residents.
- Provided or assisted in routine house cleaning, meal preparation, and laundry.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Performed basic nursing duties such as changing dressings or wound bandages under direction from registered nurse.
- Administered medications following physician's instructions and documented dosages given accurately.
- Observed physical and mental condition, intake and output and exercise to monitor client condition.
- Provided emotional support to clients during challenging times by listening attentively and offering reassurance.
- Lifted and transported residents into and out of beds, chairs and bathtubs.
- Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
- Interacted with residents to improve resident quality of life.
Shift Manager
Caribou
Monticello, Minnesota, USA
08.2023 - 05.2026
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Cross-trained in multiple positions within the store as needed.
- Processed customer refunds and exchanges.
- Communicated with customers regarding orders, comments, and complaints.
- Handled customer complaints in a professional and courteous manner.
- Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms, and cars.
- Followed health department regulations for handling food products properly.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
Crew Member
McDonalds
Annandale, Minnesota, USA
06.2022 - 07.2023
- Washed and sanitized plates and utensils for continued use.
- Planned ahead for potential problems that may arise during shift.
- Placed orders into POS systems and handled cash and credit transactions.
- Balanced receipts and payments in cash registers.
- Completed all store opening and closing procedures.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary.
- Communicated with customers regarding orders, comments, and complaints.
Education
Some College - Biology, Nursing
Drake University
Des Moines, IA05-2028
High School Diploma -
Annandale Highschool
Annandale, Minnesota05-2024
Skills
- Personal hygiene assistance
- Meal preparation
- Dementia care
- Recording vital signs
- Patient transportation
- Mobility assistance
- Compassionate caregiving
- Elder care
- HIPAA compliance
- Patient lifting
- End-of-life care
- Transporting patients
- Valid Minnesota driver's license
- Feeding assistance
- Mobility support
Certification
CPR
Timeline
Consumer-Directed Attendant Care
Veridian
08.2025 - Current
Intramural Sports Referee
Drake Recreational Services
01.2025 - 05.2026
Complex Manager
Drake Recreational Services
08.2024 - Current
Facility Manager
Drake Recreational Services
08.2024 - Current
Senior Caregiver
Annandale Care Center
01.2024 - 08.2024
Shift Manager
Caribou
08.2023 - 05.2026
Crew Member
McDonalds
06.2022 - 07.2023
Some College - Biology, Nursing
Drake University
High School Diploma -
Annandale Highschool
Activities
- Leader in multiple Student Council groups at my high school, helped plan dress up days for spirit weeks, and plan fundraisers for communities.
- Help set up multiple school dances and sell tickets for Key Club Organization.
- Helped clean up yards by raking them for our elderly members of our community.
- Received a Presidential Scholarship from Drake University.
- Received a scholarship from our town Lions Clubs International.