Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Courtney Shriver

Courtney Shriver

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Purchasing Assistant

Heartland Hobby Wholesale
10.2023 - 05.2024
  • Streamlined purchasing processes through backorder and sales history reports for increased efficiency and reduced procurement time.
  • Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
  • Entered and updated 50+ inventory items per day in the AS00 database to ensure accuracy and order timeliness.

Administrative Assistant

Heartland Hobby Wholesale
01.2023 - 05.2024
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated to enhance project planning and streamline workflow efficiency.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Underwriting Analyst Intern

Ameritas
01.2022 - 11.2022
  • Reduced turnaround time for policy approvals with thorough risk assessments and prompt decision-making.
  • Supported product development initiatives by providing data-driven insights on market trends and customer needs.
  • Identified and suggested creative underwriting solutions through knowledge of various TPA programs, Reference Based Pricing vendors, and cost-containment initiatives.

Enrollment Processing

Nelnet
08.2019 - 03.2020
  • Verified entered customer account data by reviewing, correcting, deleting, or reentering data on borrower's student loans to ensure accuracy of the information presented.
  • Reconciled 100+ default accounts daily by utilizing personalized software to send claims.
  • Fulfilled and applied 50+ customers' requests for forbearance and deferment due to unexpected financial events.


Contact Center Representative

Allstate Financial Services LLC
12.2018 - 08.2019
  • Researched and communicated basic knowledge of Term, Whole, and Universal Life Insurance policies by consulting policy documents to give the customer a better understanding of the product.
  • Effectively managed a high volume of 100+ inbound customer calls by using time management and problem-solving skills to fulfill inquiries from customers.
  • Processed basic and routine payments from policyholders using payment software and applied them to policies, contracts, and benefit plans.

Help Desk Technician

NTT Data Services
06.2017 - 12.2018
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
  • Prepared and presented tickets to deskside teams for higher level problems by using a ticketing system and team collaboration.
  • Maintained, reviewed, and compiled daily workflow information through and team-wide reports.

Education

Bachelor of Science in Business Administration - Business Administration

University of Nebraska-Lincoln
05.2024

Skills

  • Effective Communication
  • Forecasting and Planning
  • Data Entry and Analysis
  • Spreadsheet Management
  • Workflow Optimization
  • Database Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Project Management
  • Loss Mitigation
  • Report Preparation
  • Research and Analysis

Accomplishments

  • Dean's List, 02/2021
  • Dean's List, 02/2024

Timeline

Purchasing Assistant

Heartland Hobby Wholesale
10.2023 - 05.2024

Administrative Assistant

Heartland Hobby Wholesale
01.2023 - 05.2024

Underwriting Analyst Intern

Ameritas
01.2022 - 11.2022

Enrollment Processing

Nelnet
08.2019 - 03.2020

Contact Center Representative

Allstate Financial Services LLC
12.2018 - 08.2019

Help Desk Technician

NTT Data Services
06.2017 - 12.2018

Bachelor of Science in Business Administration - Business Administration

University of Nebraska-Lincoln

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Courtney Shriver