Courtney Shultz
Columbus,OH
Summary
Dynamic leader with proven expertise in customer service and inventory oversight, honed at Sacred Hand Tattoo Society. Excelled in enhancing teamwork and efficiency, adept at problem-solving and conflict management. Skilled in boosting guest relations and implementing successful corrective actions, showcasing a blend of hard and soft skills vital for high-paced environments.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Sacred Hand Tattoo Society
Columbus, OH
10.2021 - 12.2024
- Kept artist schedules organized and correct, made their appointments, did confirmation calls and ran daily reports to verify totals.
- Made sure they were kept happy, leading to enhanced teamwork and overall efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled walk-ins versus appointments during busy periods by creating routines and rotations.
- Did inventory weekly, cleaned, managed payroll weekly for artists and managers, managed the shops sales tax monthly and kept log of other expenses.
- Ran, managed, and built all social media platforms.
FOH Supervisor/Bartender
Paulie Gees Short North
Columbus, OH
10.2017 - 09.2020
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Weekly meetings with reps for alcohol, weekly inventory, as well as managing payroll when the owner was out of town.
Manager/Bartender
The Daily Growler
Upper Arlington, OH
04.2014 - 06.2017
- Helped higher management with tasks and dealt with money nightly.
- Managed and motivated employees to be productive and engaged in work.
- Engaged with clients and built regulars.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Hilliard Darby High School
Hilliard, OH05.2010
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving
- Guest relations
- Conflict management
- Leadership qualities
- Reception expertise
- Inventory oversight
- Staff supervision
- Daily reporting
- Front desk supplies management
- Budgeting and finance
- POS system operation
- Employee training
Timeline
Front Desk Manager
Sacred Hand Tattoo Society
10.2021 - 12.2024
FOH Supervisor/Bartender
Paulie Gees Short North
10.2017 - 09.2020
Manager/Bartender
The Daily Growler
04.2014 - 06.2017
High School Diploma -
Hilliard Darby High School