Courtney Siciliano
Wareham,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Branch Operations entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Teller Specialist II
Rockland Trust
2021.02 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers with account management tasks such as transfers, check ordering, and updating personal information.
- Maintained strict compliance with bank policies and regulations, protecting both the institution and its customers from potential risks.
- Assisted in training new teller employees, ensuring they were proficient in handling various financial transactions.
- Demonstrated flexibility by adjusting work schedules as needed to accommodate peak hours or absences among the teller team.
- Contributed positively to workplace culture by maintaining a professional demeanor under pressure while providing exceptional customer service.
- Resolved customer issues promptly, escalating concerns when necessary to ensure complete satisfaction.
- Supported supervisory staff in conducting audits of teller drawers, ensuring accuracy and adherence to internal controls.
Teller II
Rockland Trust
2015.03 - 2021.02
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
Teller I
Rockland Trust
2013.11 - 2015.03
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Psychology
Bridgewater State University
Bridgewater, MA06.2009
Skills
- Reliability and punctuality
- Listening and Comprehension
- Professionalism and Courtesy
- Cash handling expertise
- Adherence to Regulations
- Transaction processing accuracy
- Teller Support
- Ethical Conduct Awareness
- Conflict resolution techniques
- Strong Work Ethic
- Excellent time management skills
Accomplishments
Over the years I have tried extremely hard to push myself to do better. Coming into banking with no prior bank experience I slowly started to work my forward reaching each goal I set for myself. I started as a part time teller working my way toward full time. Soon after that I wanted to take on more responsibility and worked on becoming a Teller II being able to help with ATM ticket processing and vault handling in the absence of our Teller Specialist. I found myself in the role as the unofficial back up head teller assisting wherever I could. In 2018 I was named Teller of the Year with minimal balancing discrepancies and high ratings on customer service surveys returned from customers. When our Teller Specialist left the branch I knew I would fit perfectly in that role. Most of the tasks I was already comfortable and familiar with from filling in and learning as much as I could. Now after a few years in the Teller Specialist role I am eager to learn and have more involvement on the operations side of things. Learning the ins and outs of helping the branches function at their peak level.
Timeline
Teller Specialist II
Rockland Trust
2021.02 - Current
Teller II
Rockland Trust
2015.03 - 2021.02
Teller I
Rockland Trust
2013.11 - 2015.03
No Degree - Psychology
Bridgewater State University
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