Marie M Luna
Eagle Pass,TX
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
38
38
years of professional experience
Work History
Universal Teller II
IBC Bank
Eagle Pass, TX
01.2023 - Current
- Processed customer transactions efficiently and accurately, ensuring high levels of service satisfaction.
- Managed cash handling and reconciliation tasks to maintain operational integrity.
- Assisted in training new staff on banking procedures and customer service protocols.
- Resolved customer inquiries and issues promptly, enhancing overall client experience.
- Mentored new tellers on best practices for handling difficult situations, improving overall staff competency and reducing operational errors.
- Collaborated with team members to improve branch performance and achieve sales targets.
- Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Universal Banker I
IBC Bank
Eagle Pass, TX
03.2022 - 01.2023
- Help customers by completing account transactions.
- Strong math computation in pesos and cash skills.
- Learned the computer software, and different kinds of financial products and services the bank offers, and security procedures.
- Processed a wide range of banking transactions while ensuring compliance with regulations.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting appropriate financial products to meet their needs.
- Monitored account activities to identify potential fraud and safeguard customer assets.
- Developed strong client relationships through proactive communication and personalized service initiatives.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Balanced teller drawers
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Lumber Cashier
Lowe's
Eagle Pass, TX
06.2018 - 10.2019
- Used cash register to process sales transactions, returns, and refunds according to the companies guidelines.
- Answered incoming phone calls and answer customers questions, direct calls, or take messages as needed.
- Offer customers credit and extended protection plans to customers.
- Entered and submitted customers orders, print order tickets, verify receipts, and signed off on loading tickets.
- Look up for products information and competitor prices for products to verify price match.
- Pleasantly deal with customers to their satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and answered inquiries about lumber and building materials.
- Maintained accurate cash drawer by balancing receipts and cash at the end of shifts.
- Provided exceptional customer service through active listening, timely communication, and genuine care for customer needs.
- Coordinated transport of large or heavy purchases with appropriate staff to provide customers with loading assistance.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business.
- Processed returns according to company guidelines while maintaining a courteous demeanor towards dissatisfied customers.
- Assisted customers by answering questions and fulfilling requests.
- Performed cash, card, and check transactions to complete customer purchases.
Head Cashier
Lowe's
Eagle Pass, TX
10.2013 - 06.2018
- Maintain positive work environment for my cashiers I managed the check out area.
- Helped my cashiers request for price checks and other functions for customer service.
- Ensure all registers are opened when necessary to accommodate high customer volumes.
- Made sure all registers had adequate cash and change at all times.
- Supported the admin office create, manage, and update reports.
- Would investigate and resolve credit disputes for my customers.
- Helping managers in scheduling cashiers for work, breaks and lunch breaks.
- Made sure check out areas were cleaned and maintained cleaned for customer service.
- Trained and mentored new cashiers, enhancing team efficiency and customer service skills.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Provider
A Plus Family Care
Eagle Pass, TX
08.2009 - 02.2011
- Cared for the elderly at their homes.
- Prepared meals and maintained their homes clean.
- Helped elders with chores as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager Collector
Maverick Finance
Eagle Pass, TX
01.2008 - 07.2009
- Made loan decisions based on customer credit.
- Cashier, computer skills, collector, income taxes, and phone communication.
- Responsible for balancing my till at the end of the day.
- Responsible for making end of day night deposit to the bank.
- Utilized various communication methods including phone calls, emails, and written correspondence to maintain contact with borrowers throughout the collections process.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Investigated customer credit references and approved credit lines.
Deli Department
HEB
Eagle Pass, TX
09.1992 - 10.1993
- Responsible for making party trays and complying with customers orders.
- Maintain cleanliness and sanitation in department for public health and well-being.
- Tend to customers needs and advise them of weekly merchandise on sale.
- Order merchandise for the department to ensure it was properly stocked.
- Ensured that weekly sales items were properly marked, priced and advertised in a prompt and efficient manner.
- Assist with the preparation of inventory.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier/Overnight Stocker and Receiver
Walmart
Eagle Pass, TX
06.1988 - 08.1991
- Received shipped merchandise for the department.
- Ensured that shipments were complete and accurate and that they coincided with the order that had been placed.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Stocked shelves to match planogram images and instructions.
- Responsible for placing the merchandise on shelves and ensuring that all merchandise were in the correct place.
- Responsible for making sure the checks and credit cards were verified against customers identification.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TXSkills
- Goal-oriented mindset
- Cash handling proficiency
- Store opening and closing
- Confidentiality and discretion
- Customer service
- Reliability and punctuality
- Hard-working
- Money handling
- Multi-tasking skill
- Flexible schedule
- Cashier training
Timeline
Universal Teller II
IBC Bank
01.2023 - Current
Universal Banker I
IBC Bank
03.2022 - 01.2023
Lumber Cashier
Lowe's
06.2018 - 10.2019
Head Cashier
Lowe's
10.2013 - 06.2018
Provider
A Plus Family Care
08.2009 - 02.2011
Assistant Manager Collector
Maverick Finance
01.2008 - 07.2009
Deli Department
HEB
09.1992 - 10.1993
Cashier/Overnight Stocker and Receiver
Walmart
06.1988 - 08.1991
High School Diploma -
Eagle Pass High School