Courtney Simmons
Edwards,CO
Summary
Compassionate and service-oriented professional with 13 years of experience in the restaurant industry and strong academic background in Anatomy, Physiology, and Radiologic Sciences. Skilled in customer relations, organization, and multitasking, with a deep passion for holistic and functional healthcare. Motivated, upbeat personality, and flexible approach to any task. Dedicated to creating a welcoming and supportive environment for patients focused on improving their health and quality of life. Eager to contribute to a team and develop new competencies.
Overview
2026
2026
years of professional experience
Work History
Guest Service Expert
Ritz Carlton Hotel Company
01.2018 - 08.2025
- Communicated clearly and compassionately with diverse individuals, building trust and maintaining professionalism under pressure.
- Responded to multiple guest inquiries, complaints, and special requests with attention to detail and accuracy to increase guest satisfaction ~ reflecting strong organizational skills and multitasking skills
- Collaborated with team members and management to maintain smooth operations, adaptability, and positive work environment.
- Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
- Maintained neat and orderly work space to uphold luxury hotel standards.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently recognized for empathy, active listening, and a people-first approach ~ strengths essential to patient-centered care.
Server/Counter Service
A N.Y. Pizza House
2015 - 2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host
Austin's Steakhouse
2014 - 2015
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impressions.
- Managed reservation systems, optimizing table assignments for efficient service flow.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions in-person and over the phone about hours, seating, menu information, and to-go orders.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server/Counter Service
Genna's
2014 - 2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Counter Service
A N.Y. Pizza House
2012 - 2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science -
Colorado Mountain College
Glenwood Springs, CO05.2024
Associate of Arts -
Eastern Florida State College
Cocoa, FL04.2021
Skills
- Compassionate customer service
- Collaborative teamwork
- Complex problem-solving
- Outgoing personality
- Passionate about anatomy & physiology
- Understanding mind-body-heart integration
- Supportive presence
- Cleanliness and hygiene
- Flexible and adaptable
- High-volume experience
- Honest and dependable
- Eager to acquire new skills
Timeline
Guest Service Expert
Ritz Carlton Hotel Company
01.2018 - 08.2025
Server/Counter Service
A N.Y. Pizza House
2015 - 2017
Host
Austin's Steakhouse
2014 - 2015
Server/Counter Service
Genna's
2014 - 2014
Server/Counter Service
A N.Y. Pizza House
2012 - 2014
Associate of Science -
Colorado Mountain College
Associate of Arts -
Eastern Florida State College
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