COURTNEY SINGLETON
Cyber Engineer
West Palm Beach,Florida
Summary
Dedicated and precise professional, boasting a strong customer service foundation, exceptional communication, and problem-solving abilities within the insurance sector. Eager to transition skills to a Cyber Security role, backed by a CompTIA Security+ certification. Adept in working both independently and collaboratively, committed to improving user experiences within GovTech. Demonstrates proficiency in RMF and NIST standards, ensuring IT systems are secure and compliant.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk
Aspen Claims
03.2024 - 05.2025
- Respond to incoming help desk requests via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, operating systems, and network connectivity issues.
- Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
- Experience with Windows/Mac OS, Microsoft 365, and remote desktop tools
- Excellent communication and interpersonal skills.
- Escalate unresolved or complex issues to Tier 2 or Tier 3 support, providing detailed documentation
Flood Supervisor (IT Compliance Analyst)
Brown & Brown Insurance
09.2023 - 02.2024
- Assess, design, develop, pilot, and implement knowledge management solutions.
- Evaluated and determined the acceptance of new business in accordance with NFIP rules and regulations.
- Reported and collaborated on best practices with the VP of Claims.
- Assisted with policy and incident reviews to facilitate cross-training and knowledge sharing.
- Assessed and mitigated risks in information systems; performed compliance audits of information systems.
- Developed and maintained processes and coordinated and led configuration control board activities
Commercial/Liability Adjuster (Help Desk)
Utica National
11.2022 - 08.2023
- Conducted frequent file reviews, providing follow-up directives to examiners for effective incident handling.
- Managed large volumes of data supporting critical business and security functions.
- Monitored workloads, performance metrics, and team productivity, providing formal and informal evaluations of staff.
- Communicated with stakeholders accurately and in a timely manner for escalation.
- Assisted with policy and incident reviews for cross-training purposes.
Boat, Farm Ranch Commercial adjuster (Cybersecurity Risk Analyst)
TheBest Claims Solution
08.2021 - 12.2021
- Utilize various training methods such as in-person sessions, webinars, and online courses to deliver training content.
- Conduct cybersecurity awareness training sessions and workshops for employees at all levels.
- Develop and distribute awareness materials such as team meetings, and emails.
- Educate employees on organizational cybersecurity policies, standards, and procedures.
- Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
- Work closely with IT, HR, and other departments to integrate cybersecurity training into onboarding and ongoing training programs.
QA Adjuster (GRC Analysis)
Alacrity Solution
04.2021 - 07.2021
- Oversaw QA teams in monitoring and evaluating live and recorded calls to ensure adherence to established protocols and quality standards.
- Ensured that QA teams maintained high standards in the evaluation process, identifying areas of improvement and implementing corrective actions to enhance posture and compliance.
- Coordinated and led calibration sessions with QA teams and call center management, including scheduling, determining interactions for scoring, and creating and facilitating quality-focused activities.
- Managed teams of QA specialists responsible for monitoring and evaluating live and recorded interactions to ensure compliance with cybersecurity policies and standards.
Commercial /Liability Adjuster (GRC Analysis)
Littleton Group
01.2021 - 03.2021
- Conducted thorough audits for additional agent support to ensure accuracy, quality of documentation, and adherence to support protocols while managing multiple tasks in a fast-paced environment.
- Addressed technical issues, identified potential escalations, and collaborated with stakeholders to resolve complex user problems effectively.
- Managed remote support help desk teams responsible for handling complex technical, and policy issues while ensuring effective problem resolution and adherence to support best practices.
- Ensured all policy operations met internal and external company standards, maintaining high levels of compliance and quality in support activities.
- Work directly with the client, leading meetings and facilitating brainstorming sessions to adequately document the client's processes via flowcharts and narratives, implement changes, and submit work streams in a timely manner.
Commercial adjuster (Security Training Analyst Role)
Crawford and Company
08.2020 - 12.2020
- Strong capability to evaluate vulnerability data and assess the potential impact on organizational assets.
- Experienced in prioritizing vulnerabilities based on risk analysis and business impact to allocate resources for remediation effectively.
- Skilled in negotiating and collaborating with IT and security teams to implement effective remediation strategies while balancing security requirements with operational constraints.
- Effective in understanding and addressing the needs and concerns of different teams involved in the vulnerability management process.
Adjuster (Information Security Manager)
Specialty Group
02.2020 - 07.2020
- Demonstrate meticulous attention to detail when working with large volumes of data that support critical business and security functions within the company.
- Execute Tier 1 troubleshooting for high exposure claims, effectively navigating complex, escalated claims and ensuring timely resolution.
- Assist in establishing and managing damages and reserves in files, ensuring accurate documentation and compliance with GRC standards.
- Ensure compliance with relevant regulatory requirements and standards.
- Acted as an escalation point for others.
- Have an in-depth understanding of the client's business, goals, strategies, industry trends, and directions.
Commercial/Supplement Adjuster (GRC Analysis)
Pilot
08.2018 - 01.2020
- Facilitate routine meetings with administrators to support and maintain the web-based knowledgebase, ensuring it is up-to-date and effective.
- Monitor workloads, performance metrics, and team productivity, providing both formal and informal evaluations of staff to ensure adherence to company standards.
- Conduct QA reviews to evaluate processes, identify areas of improvement, and ensure compliance with policy requirements.
- Spoke with clients, administrators and reported status of compliance with policy and claim file.
- Review and approve authority limits for payments, ensuring alignment with company policies and guidelines.
- Apply knowledge of cyber security and privacy analysis and consulting throughout the security assessment and compliance life cycle process.
Skills
- Implementation of NIST standards for security and compliance
- Negotiation Skills
- Policy and Procedure
- Communication
- Auditing
- Client Relationship Management
- Documentation
- Operations Management
Certification
CompTIA Security + 701
Timeline
Help Desk
Aspen Claims
03.2024 - 05.2025
Flood Supervisor (IT Compliance Analyst)
Brown & Brown Insurance
09.2023 - 02.2024
Commercial/Liability Adjuster (Help Desk)
Utica National
11.2022 - 08.2023
Boat, Farm Ranch Commercial adjuster (Cybersecurity Risk Analyst)
TheBest Claims Solution
08.2021 - 12.2021
QA Adjuster (GRC Analysis)
Alacrity Solution
04.2021 - 07.2021
Commercial /Liability Adjuster (GRC Analysis)
Littleton Group
01.2021 - 03.2021
Commercial adjuster (Security Training Analyst Role)
Crawford and Company
08.2020 - 12.2020
Adjuster (Information Security Manager)
Specialty Group
02.2020 - 07.2020
Commercial/Supplement Adjuster (GRC Analysis)
Pilot
08.2018 - 01.2020
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