Qubayl Alqahtani
Flower Mound,TX
Summary
Dynamic and certified cybersecurity professional with a strong foundation in SIEM, network security, and threat analysis. A unique blend of advanced academic credentials and practical bootcamp training enhances the ability to monitor security alerts, conduct thorough preliminary analyses, and implement effective incident response playbooks. Proficient in using tools such as Splunk, Linux, and AWS, along with a keen understanding of AI-driven security technologies. Committed to contributing to a collaborative SOC team to strengthen organizational security measures and proactively address emerging threats.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk
JR Dallas Wealth Management
04.2023 - Current
- Resolved an average of 20+ technical tickets weekly, ensuring business continuity for a private equity firm.
- Managed user access and permissions, reinforcing security policies and minimizing insider threats.
- Documented IT issues and resolutions, contributing to a comprehensive knowledge base and streamlining troubleshooting processes.
- Collaborated with team members to diagnose and contain system-level issues in a fast-paced, hybrid environment.
- Streamlined the help desk ticketing process for quicker response times and improved resolution rates.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
- Proactively identified areas for improvement within the help desk environment, leading to enhanced service levels over time.
- Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
- Streamlined help desk processes by implementing efficient ticketing system, reducing response time and increasing productivity.
- Trained new help desk representatives, ensuring a consistent level of high-quality service across the team.
Delivery Driver
Uber Eats
03.2021 - Current
- Executed time-sensitive logistics, consistently completing deliveries in a dynamic, high-pressure environment.
- Demonstrated strong attention to detail by verifying order accuracy and managing multiple tasks simultaneously.
- Developed strong interpersonal and communication skills through daily interactions with customers and restaurant staff.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Social Media Analyst
Genpact (Client: The biggest social media platforms)
08.2018 - 03.2023
- Monitored high-volume data streams to detect and triage threats, including malware, phishing, and policy violations.
- Utilized critical thinking to investigate and analyze flagged content, distinguishing between false positives and legitimate threats with a high degree of accuracy.
- Followed standardized operating procedures (SOPs) to document and escalate complex incidents to senior analysts and cross-functional teams.
- Contributed to a secure online environment by acting as a first line of defense against malicious activity, directly impacting user safety across global platforms.
- Optimized social media profiles for increased search engine visibility and improved user experience.
- Monitored sensitive subjects on social media in relation to company or industry and alerted manager and corporate team in event of crisis.
- Monitored and moderated consumer conversations during high-volume periods throughout year.
Education
Some College (No Degree) - Cybersecurity Bootcamp
Technical Bootcamps Per Scholas
Dallas, TXSome College (No Degree) - Software Engineering Bootcamp
Coding Temple,
Chicago, ILMaster of Business Administration (MBA) - Cybersecurity and Information Technology Management
Florida Institute of Technology
Melbourne, FL12.2022
Bachelor of Science - Business Management
Texas Wesleyan University
Fort Worth, TX12.2017
Skills
- Certifications: CompTIA Security, CompTIA CySA, Cisco CCNA, AWS Certified Solutions Architect – Associate, Splunk Core Certified User, Linux Essentials Certificate
- Security Tools: Splunk (SIEM), Cisco Packet Tracer, Wireshark, Kali Linux, Nmap, Metasploit
- Operating Systems: Linux, Windows
- Cloud Platforms: AWS, Azure
- Scripting/Automation: Python, Bash, PowerShell
- Networking: TCP/IP, DNS, VPN, Firewalls, IDS/IPS, Common Protocols (HTTP, FTP)
- Methodologies: Agile, AI-Driven Security
- Threats & Concepts: Phishing, Malware, DDoS, Attack Vectors, Incident Response, Triage, Remediation, Threat Hunting, Vulnerability Assessment, DFIR (Digital Forensics and Incident Response), NIST Framework
- Help desk management
- Help desk operations
- Help desk assistance
- Help desk software
- Help desk tickets
- Remote desktop support
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
Certification
CompTIA Security+, CompTIA CySA+, Cisco CCNA, AWS Certified Solutions Architect – Associate, Splunk Core Certified User, Linux Essentials Certificate
ADDITIONAL INFORMATION
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Help Desk
JR Dallas Wealth Management
04.2023 - Current
Delivery Driver
Uber Eats
03.2021 - Current
Social Media Analyst
Genpact (Client: The biggest social media platforms)
08.2018 - 03.2023
Some College (No Degree) - Cybersecurity Bootcamp
Technical Bootcamps Per Scholas
Some College (No Degree) - Software Engineering Bootcamp
Coding Temple,
Master of Business Administration (MBA) - Cybersecurity and Information Technology Management
Florida Institute of Technology
Bachelor of Science - Business Management
Texas Wesleyan University
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