Summary
Overview
Work History
Education
Skills
Star Manager of the Quarter in 2022 and 2024
Timeline
Generic

Courtney Sivo

Summary

Management with 20 years of leadership experience at Showcase Cinema De Lux Warwick. Expert in staff training and development, ensuring exceptional customer service while maintaining inventory accuracy. Proven ability to enhance team productivity and foster strong relationships with vendors, driving operational excellence in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Food Service Director

Showcase Cinema De Lux Warwick
05.2023 - Current
  • Responsible for all food and beverage operations to ensure exception customer service.
  • Effectively train and manage staff and managers.
  • Highly Organized, detail oriented, posses exceptional interpersonal skills.
  • Manage expenses and inventory. Invoices, billing and following up with vendors.
  • Hiring and new hire paperwork.
  • Payroll
  • Establish strong working relationships with managers, staff, and vendors.
  • Motivate staff and management team.
  • Review large staff schedules and payroll.
  • Meet management operational standards.
  • Develop and train multiple concession managers.

Manager

Showcase Cinemas Multiple Locations
05.2012 - 05.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Manage staff throughout all departments
  • New hire paperwork
  • Creating schedules
  • Communication with vendors to ensure proper maintenance

Office Secretary

Showcase Cinema Warwick
02.2010 - 05.2012
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Invoices, billing and vendor communication.
  • Filing, organizing and sorting mail and paperwork.


Staff Supervisor

Showcase Cinemas Warwick
02.2007 - 05.2012
  • Enhanced team productivity by implementing efficient scheduling and task delegation practices.
  • Support management team.
  • Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees at all times.
  • Boosted team morale by acknowledging accomplishments, providing opportunities for growth, and supporting professional development initiatives.
  • Continuously assessed internal processes to identify inefficiencies or bottlenecks that could be eliminated or improved upon to increase overall productivity levels within the team structure.

Education

Cranston High School East
Cranston RI

Skills

  • Effective multi-tasking in fast-paced settings
  • Organized and detail-oriented
  • Exceptional customer service skills
  • 20 years of leadership skills
  • Strong follow through and management skills
  • Ordering and purchasing
  • Invoices, billing and filing
  • Inventory accuracy
  • Staff training and development
  • Sanitation standards

Star Manager of the Quarter in 2022 and 2024

The highest award for managers, awarded Star Manager two times out of all the Managers in the New England region. Voted upon by my Managing Director, Area Manager, Assistant area manager and operations manager.

Timeline

Food Service Director

Showcase Cinema De Lux Warwick
05.2023 - Current

Manager

Showcase Cinemas Multiple Locations
05.2012 - 05.2023

Office Secretary

Showcase Cinema Warwick
02.2010 - 05.2012

Staff Supervisor

Showcase Cinemas Warwick
02.2007 - 05.2012

Cranston High School East

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Courtney Sivo