Courtney Sizemore
Arjay,KY
Summary
Dedicated professional with experience in healthcare customer service. Skilled in navigating healthcare regulations and improving service delivery, resulting in heightened client satisfaction and engagement. Seeking to leverage expertise in a role that prioritizes client education and relationship management.
Overview
2
2
years of professional experience
Work History
CCA
Tricare East
London, Kentucky
11.2025 - 09.2026
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Enhanced customer satisfaction by effectively resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged customers in conversation using strong interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Signify Health
London, Kentucky
08.2024 - 11.2024
- Assisted clients with inquiries regarding healthcare services and support options.
- Educated clients on available resources and services tailored to their health needs.
- Documented customer feedback to improve service delivery and client satisfaction strategies.
- Maintained up-to-date knowledge of company policies, procedures, and healthcare regulations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Clay County High School
Manchester, KY04-2020
Skills
- Customer service
- Healthcare regulations
- Conflict resolution
- Service improvement
- Client education
- Relationship management
- Problem solving
- Active listening
Timeline
CCA
Tricare East
11.2025 - 09.2026
Customer Service Representative
Signify Health
08.2024 - 11.2024
GED -
Clay County High School