Courtney S Jones
Montgomery,AL
Summary
Goal-oriented Sales Associate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Determined and reliable with specialized knowledge in company's product and customer focus.
Overview
17
17
years of professional experience
Work History
Sales Specialist
Charter Communnications
02.2021 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Store Manager
Sally's Beauty Supply
07.2016 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Tax Preparer
Money Tax Service
12.2013 - 04.2014
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Calculate form preparation fees according to return complexity and processing time required
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
Retail Sales Associate
The Cell Phone Super Store
09.2010 - 02.2011
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
Cashier
Dollar Tree
11.2007 - 07.2009
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
Education
High School Diploma - Basic
Selma High School
Selma, AL05.2006
Skills
- Customer and Personal Service
- Writing
- Reading Comprehension
- Active Learning
- Active Listening
- Coordination
- Computers and Electronics
Timeline
Sales Specialist
Charter Communnications
02.2021 - Current
Store Manager
Sally's Beauty Supply
07.2016 - 02.2021
Tax Preparer
Money Tax Service
12.2013 - 04.2014
Retail Sales Associate
The Cell Phone Super Store
09.2010 - 02.2011
Cashier
Dollar Tree
11.2007 - 07.2009
High School Diploma - Basic
Selma High School
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