Summary
Overview
Work History
Education
Skills
Personal:
Timeline
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Erica Dockens

Jasper

Summary

Dynamic Sales Specialist with a proven track record at Martin Powersports, excelling in customer service and sales negotiations. Skilled in product presentation and lead follow-up, I foster strong customer relationships that drive repeat business. Adept at cash handling and deal structuring, I ensure client satisfaction through attentive service and effective communication.

Overview

9
9
years of professional experience

Work History

Sales Specialist

Martin Powersports
Jasper
05.2023 - Current
  • Provided every customer with assistance upon entering store through product selection and completion of purchases.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Resolved customer complaints in a timely manner.
  • Developed key customer relationships to increase sales.
  • Prepared and delivered appropriate presentations on products and services.
  • handled cash and processed credit card transactions.
  • Negotiated prices and set up contracts to finalize sales agreements and all Financing paperwork.
  • followed up on leads with customers via text, phone call and or email.

Groomers Assistant

Paws and Claws Grooming
Jasper
07.2022 - 03.2023
  • Kept track of inventory levels of products used in the salon such as shampoos and conditioners.
  • Scheduled grooming Appointments for animals.
  • Took Payments via cash, card, check ect.
  • Delivered excellent service to pet owners to drive repeat business.

Personal Care Assistant

Elara Caring
Jasper
09.2016 - 07.2022
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes and well-organized environment for client happiness and safety.
  • Supported bathing, dressing and personal care needs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.

Education

High School Diploma -

Jasper Independent School District
Jasper, TX
06-2014

Skills

  • Customer service
  • Sales process
  • Product presentation
  • Sales negotiations
  • Lead follow-up
  • Cash handling
  • Deal structuring
  • Customer service and care
  • Personal Care
  • Cleaning

Personal:

I am someone who Trives in Team Setting and can quickly adjust to the pace of my work environment, I am a quick learner. Very Dependable. Proficient in money handling transactions and customer service/ relationship building. I love people, the outdoors and god of course. 

"Commit to the lord in whatever you do, and your plans will succeed" -Proverbs 16:3

Timeline

Sales Specialist

Martin Powersports
05.2023 - Current

Groomers Assistant

Paws and Claws Grooming
07.2022 - 03.2023

Personal Care Assistant

Elara Caring
09.2016 - 07.2022

High School Diploma -

Jasper Independent School District

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Erica Dockens