Courtney Smith
Mcdonough,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
GEICO
Macon, GA
02.2013 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listens to customers, handled concerns quickly and escalated major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Received the Chairman's Club annual award six times which you recieve by going above company duties.
Daycare Director
Sandy's Sandbox
09.2009 - 02.2013
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Conducted trainings and mentored staff, consistently improving performance.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
- Recruited, selected and retained quality administrators, teachers and support staff.
Education
Associate Degree in Early Childhood Education - Early Childhood Education
Georgia Military College
Warner Robins, GA06.2011
Skills
- Customer Account Management
- Sales Expertise
- Professional Telephone Demeanor
Timeline
Customer Service Representative
GEICO
02.2013 - Current
Daycare Director
Sandy's Sandbox
09.2009 - 02.2013
Associate Degree in Early Childhood Education - Early Childhood Education
Georgia Military College
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