Courtney Smith

• Assisted with personnel records management to support record keeping accuracy.
• Collaborated with manager to determine department's short and long-term hiring needs.
• Verified payroll, vacation and sick time hours to support accounting processes.
• Developed and facilitated new-hire orientations.

Outreach Coordinator (March 2020 - December 2020)

• Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.

Patient Access Representative (December 2016 - March 2020)

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Evaluated training needs and developed appropriate class offerings.

• DirecTV, sound systems, cell phone booster, Commercial/Residential
• Taking inventory of stock and filing.
• Completed clerical tasks such as filing, copying, and distributing mail.

• Pinnacle Club/Top Performer, Responsibilities include assisting an average of 50-90 customers daily as well as exceeding quotas in monthly company sales goals.
• Researched and resolved customer complaints and disputes related to credit card accounts.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts.
• Recommended products and services to meet customers' credit card and banking needs.

Customer Service Representative (May 2014 - May 2015)

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Worked with loss prevention in monitoring shopper behavior.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Associate (March 2008 - September 2008); Team Lead (September 2008 - May 2009)

• Responsibilities include managing a team of 1-9 employees daily, managing cash drawers, monitoring profits, conducting cash drops, various opening and closing duties, conducting interviews for potential associates, providing support for staff and customers.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

• Providing assistance with various aspects of patient relations including scheduling, monitoring patient appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Kept all kitchen areas clean, tidy and free of hazards.
• Followed all food safety regulations while preparing meals for patients.

• Interacted with customers by phone, email, or in-person to provide information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained and updated office records.