Courtney Smith
Brooklyn,NY
Summary
Compassionate and reliable with experience in providing support to elderly and disabled clients in facility settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Lifespire
Brooklyn, NY
06.2015 - 10.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications. (AMAP certified)
- Provided guidance and support to ensure safety of individuals served.
- Maintained detailed records of services performed on clients.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Organized oral medications for clients following dosage and schedule requirements.
- Consulted with client care team to continually update care plans.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted in planning and implementing recreational activities for participants.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Accompanied or transported clients to appointments, errands and social activities.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Medical Biller
AEGIS COMMUNICATIONS, Humana Insurance
New York, New York
03.2012 - 01.2014
- Managed all payments processing, invoicing and collections tasks.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Applied HIPAA privacy and security regulations while handling patient information.
- Input statement information, reconciled accounts and resolved issues.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Collected, posted and managed patient account payments.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Answered customer questions to maintain high satisfaction levels.
Education
High School Diploma -
Web Dubios
Brooklyn, NY06-2004
Skills
- ADL support
- Transportation
- BLS Certification
- Patient care
- Health services
- Compassionate client care
- HIPAA compliance
- Team collaboration
- Health and safety requirements
- Social skills development
- Report writing
- Medication administration
- Life skills training
- Adaptive equipment use
- Infection control procedures
- Charting and documentation
- De-escalation techniques
- First aid and safety
- Emotional intelligence
- Empathy and patience
- Verbal and written communication
- Multitasking and organization
Timeline
Direct Support Professional
Lifespire
06.2015 - 10.2024
Medical Biller
AEGIS COMMUNICATIONS, Humana Insurance
03.2012 - 01.2014
High School Diploma -
Web Dubios