COURTNEY SMITH
Afton
Summary
I am a positive, proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with the ability to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Employee Training Specialist
Star Valley Health
05.2024 - Current
- Developed and delivered training programs aligned with organizational goals.
- Partnered with HR to onboard new staff and physicians, ensuring compliance and EMR training is completed.
- Created instructional materials, including manuals and online resources for staff development and process improvement.
- Collaborated with department heads to identify competency gaps and training solutions.
- Tracked CPR certifications and professional licenses, for over 600 employees, to ensure compliance.
Learning Administrator
Sutter Health
02.2020 - 07.2024
- Create, edit and maintain learning materials and courses within LMS.
- Personally oversee 4 hospital sites, maintaining over 9,800 employee learning accounts and assignments. Partner with those hospital education departments to assign appropriate training to staff, following any department, regulatory and/or organization requirements.
- Provide support to end-users via phone and web-based ticketing system (troubleshooting, account maintenance, course enrollment, etc.). Averaging over 180 completed request monthly, department average is under 90 completed requests.
- Train and mentor new staff within department to ensure knowledge of department/organization process and procedures to maintain level of subject matter expert.
- Projects: (2022) Transition LMS from HealthStream to Workday by updating and managing files to migrate into new LMS. Create training material and provide technical support to end-users to promote knowledge of new system.
Learning Support Team Member
Sutter Health
06.2019 - 02.2020
- Maintain Learning Department email inbox, managing all incoming requests (ie. Account creation, deactivation, transfers, password resets, etc.). Run daily reports for Learning Administrators to support daily account maintenance tasks.
Customer Service Senior Agent
Sutter Health
06.2018 - 06.2019
- Support, train and coach Customer Service Agents within contact center to align with department standards.
Customer Service Agent
Sutter Health
10.2016 - 06.2018
- Assist Sutter Health employees and potential hires by answering inquiries via phone or web requests regarding HR functions (ie. Benefits, payroll, retirement, recruitment, learning, policies, etc.)
Assistant Store Support Manager
Nordstrom
03.2016 - 10.2016
- Manage customer service team, ensuring company practices are implemented and store sales goals are met.
- Train and coach all existing staff on company technology to ensure best customer service is being provided.
Sales Associate
Nordstrom
11.2012 - 03.2016
- Assist customers with finding or selecting items, and providing recommendations to generate sales within department.
- Partner with team to achieve department and store sales goals.
Education
General Education
Folsom Lake Community College
12.2014
undefined
Chico State University
12.2011
Skills
- Strong communication
- Leadership & Collaboration
- Customer focused
- Team player
- Motivated, Self-starter
- Flexible & Reliable
Certification
- Current Basic Life Support (BLS)
Timeline
Employee Training Specialist
Star Valley Health
05.2024 - Current
Learning Administrator
Sutter Health
02.2020 - 07.2024
Learning Support Team Member
Sutter Health
06.2019 - 02.2020
Customer Service Senior Agent
Sutter Health
06.2018 - 06.2019
Customer Service Agent
Sutter Health
10.2016 - 06.2018
Assistant Store Support Manager
Nordstrom
03.2016 - 10.2016
Sales Associate
Nordstrom
11.2012 - 03.2016
undefined
Chico State University
General Education
Folsom Lake Community College
Similar Profiles
Triniti DeJournettTriniti DeJournett
Certified Nursing Assistant Aide 2 at Star Valley HealthCertified Nursing Assistant Aide 2 at Star Valley Health
Braili McCoyBraili McCoy
Registered Nurse in Emergency Department at Star Valley HealthRegistered Nurse in Emergency Department at Star Valley Health
Tawnie CazierTawnie Cazier
Sterilization Technician at Star Valley HealthSterilization Technician at Star Valley Health
Jathan D. EdwardsJathan D. Edwards
TGP Senior Adv. Manufacturing Engineer at Honeywell AerospaceTGP Senior Adv. Manufacturing Engineer at Honeywell Aerospace
Wendy LongWendy Long
Sr Traffic Coordinator at Newell BrandsSr Traffic Coordinator at Newell Brands