Bobbie Batten

Provides education and training for revenue cycle operations applications throughout the healthcare organization

Demonstrates thorough knowledge of patient access systems

Maintains comprehensive knowledge of 3rd party billing requirements and reimbursement principles

Coordinates and provides appropriate training of new employees and re-training for current employees to assure appropriate revenue cycling processing and patient experience including patient registration, schedule management, insurance eligibility and point of service collections

Generates schedules and educational tracking records for ongoing employee education

Provides education to all staff responsible for patient access and patient accounting processing activities throughout the organization

Coordinates education and training sessions with skill assessments with ongoing quality and productivity monitoring.

Administers competency assessment and skills checklist

Utilizes appropriate training materials for education and team building techniques

Routinely monitors quality and productivity

Maintains current knowledge of performance improvement processes as it applies to healthcare

Participates in meeting the objectives of the work unit and goals of the department

Promotes and contributes positively to the teamwork of the department by assisting coworkers, contributing ideas and problem solving with coworkers as observed by supervisor

Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees and tasks forces, projects and discussion with hospital staff as observed by the supervisor

• Worked with individuals with special needs to increase social skills and independence.
• Provided emotional support to enhance well-being and coping skills.
• Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
• Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
• Provided assistance to individuals with disabilities by helping with activities of daily living.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.