Courtney Smith
Eastlake
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Waitress
Red Robin Song Animal Sanctuary
Willoughby
11.2023 - 09.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely service for guests.
- Collaborated with kitchen staff to coordinate orders and special requests.
Waitress
Olive Garden Restaurant
Mentor
11.2018 - 10.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely service for guests.
- Collaborated with kitchen staff to coordinate orders and special requests.
- Assisted guests with menu selections and provided detailed food descriptions.
- Processed payments accurately and handled cash register operations.
- Trained new waitstaff on restaurant procedures and service standards.
- Resolved customer complaints promptly to enhance dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
Hostess
Red Robin
Mentor
11.2016 - 11.2018
- Greeted guests warmly upon arrival at the restaurant.
- Managed seating arrangements to optimize guest flow and comfort.
- Assisted servers by providing menus and explaining daily specials.
Cashier
McDonald's
Eastlake
09.2015 - 07.2018
- Operated cash register efficiently during high-volume shifts.
- Processed customer transactions accurately and promptly.
- Assisted customers with product inquiries and store navigation.
Education
North High School
Eastlake, OHSkills
- Customer service
- Table management
- Payment processing
- Order coordination
- Menu knowledge
- Customer relationship management
- Team collaboration
- Conflict resolution
- Personal communication
- Time management
- Attention to detail
- Problem solving
- Training new staff
- Adaptability to change
- Friendly demeanor
- Decision-making
- Physical stamina
- Wine service
- Relationship management
- Strong multitasking
- Handling complaints
- Stress management
- Sales techniques
- Guest relations management
- Serving expertise
- Cash handling
Timeline
Waitress
Red Robin Song Animal Sanctuary
11.2023 - 09.2024
Waitress
Olive Garden Restaurant
11.2018 - 10.2023
Hostess
Red Robin
11.2016 - 11.2018
Cashier
McDonald's
09.2015 - 07.2018
North High School