Courtney Smith
Cape Girardeau
Summary
Dedicated and compassionate caregiver with extensive experience providing essential support to an elderly parent. This background has developed exceptional organizational and multitasking skills, along with a deep understanding of the importance of patience and empathy in challenging situations. Eager to leverage these qualities to re-enter the workforce, bringing a unique perspective and a renewed focus on professional growth. Prepared to contribute effectively in a dynamic environment while applying valuable life skills gained during this period.
Overview
27
27
years of professional experience
Work History
Inventory Specialist
DHL Logistics Jackson
03.2017 - 11.2021
- Received raw material for P G.
- Entered all invoices into system and reconciled any errors.
- (by physical inventory).
- Also certified forklift driver with 3 years experience.
Software Installation Expert IV
Goodrich, Inc.
03.2012 - 06.2015
- (Propulsion Aerospace) Software Installation Expert IV Handles all software installation, upgrades, patches, and add ins.
- Upgrading of company desktops and laptops to Windows 7.
- Install software per security clearance protocol.
- Updates security status of computers through weekly Symantec endpoint encryption reports.
- Resolved diverse technical challenges by processing incoming trouble tickets each day.
- Experienced in All Microsoft products, CITRIX, VPN, RSA, Active Directory, Semantics, end point encryption, access points, and Disaster Recovery plans, Sarbanes Oxley Act, Engineering and Design Software, SolidWorks, Product Center, LaserCAD, Printer troubleshooting both software and hardware.
- Experienced with DLO products by backing up company desktops and laptops on a regular basis to prevent loss of information due to disaster.
- We backed up all company computers inhouse and those that were remote.
- All data entry.
- (Alpha-numeric and 10 key.
- Tested at 10,500 KPH)
Assist Mgr
Sheetz
04.2011 - 03.2012
- Increased team effectiveness with strategic management aid.
- In charge of all computer issues and shift activity, as well as being on 24 hr call.
Tech Support Specialist
Netins Des Moines
04.2009 - 03.2012
- Help Desk support which includes troubleshooting POTS lines, T1 lines, Video, Hi-Speed, True Wireless, DSL, Cable, Email, VoIP, routers, Smart Phones.
- Programs include Windows 95 through Windows 7, MAC, OS 8-X, Outlook, Outlook Express, Windows Live Mail, Thunderbird, MAC Mail, Web Mail.
- Spam Filtering, Red Condor.
- Investigate and handle abuse problems.
- Experience with Citrix and IPASS.
- All printer hardware and driver issues.
- RSA Security email issues.
- All Active Directory issues.
- Adding and editing laptops and desktops with security software such as McAfee Safe Boot.
- Experienced with McAfee End Point Encryption.
- Experience with imaging company desktops and laptops via share drives.
- Installing all company applications needed per user, as well as troubleshooting any issues that might arise.
- Experienced with DLO products by backing up company desktops and laptops on a regular basis to prevent loss of information due to disaster.
- We backed up all company computers inhouse and those that were remote.
- I also worked with the disaster recovery team to prevent any information from being loss in the future.
- Compiled and entered all data entry for help desk division.
- (Alpha-numeric and 10 key.
- Tested at 10,500 KPH)
Manager Store
Movie Brands Inc.
01.2005 - 02.2009
- Responsible for operations, personnel, and payroll Management duties including rotation of product Inventory control and all security issues Also all data entry (Alpha-numeric and 10 key.
- Tested at 10,500 KPH)
IT Specialist Tier I Support
Mediacom Cable Corp
09.2004 - 11.2004
- Worked while taking some part-time night classes Problem solving for all internet customers routers, setting up web sites, risk management, disaster recovery planning, access points, authentication.
- Escalations to Tier II Support Desktops Laptops support connectivity issues, Windows XP and Vista Advanced troubleshooting, system restorations, installation of software patches and updates.
- (Alpha-numeric and 10 key.
- Tested at 10,500 )
Manager Store Closer Store Closed
Movie Gallery Inc
05.2003 - 08.2004
- Responsible for all operations, personnel, and payroll Management duties including rotation of product Inventory control and all security issues Also all data entry (Alpha-numeric and 10 key.
- Tested at 10,500 KPH)
Admin Clerk/armed Field Security/cctv/surveillanc
USMC Washington DC
Multiple Locations
07.1994 - 11.1996
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to various teams as needed.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Supported auditors by efficiently compiling requested documentation.
- Boosted department efficiency with timely completion of assigned tasks.
- Proofread and edited professional documents to fix errors.
- Processed and prepared documents such as business or government forms and expense reports.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
Education
Associate of Applied Science - Information Technology Networking. LAN/WAN
University of Phoenix
Phoenix, AZ01.2010
Skills
- Data Entry/inventory control/payroll/computer software/10-key/store management & project supervisory experience, etc, 6 years
- USMC Vet, MP, Security, loss prevention , 3 years
ABOUT ME
- I served in the military
- I have a drivers license
- I have management experience : 8+ years
- I have had a security clearance
Timeline
Inventory Specialist
DHL Logistics Jackson
03.2017 - 11.2021
Software Installation Expert IV
Goodrich, Inc.
03.2012 - 06.2015
Assist Mgr
Sheetz
04.2011 - 03.2012
Tech Support Specialist
Netins Des Moines
04.2009 - 03.2012
Manager Store
Movie Brands Inc.
01.2005 - 02.2009
IT Specialist Tier I Support
Mediacom Cable Corp
09.2004 - 11.2004
Manager Store Closer Store Closed
Movie Gallery Inc
05.2003 - 08.2004
Admin Clerk/armed Field Security/cctv/surveillanc
USMC Washington DC
07.1994 - 11.1996
Associate of Applied Science - Information Technology Networking. LAN/WAN
University of Phoenix