Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic

Courtney Smyth

Avon Lake,OH

Summary

Dynamic Assistant Manager at Applebee's Grill + Bar with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, I foster collaboration and develop staff, ensuring a motivated workforce. Successfully managed inventory levels, reducing costs while maintaining service excellence.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Applebee's Grill + Bar
05.1991 - 04.2002
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Bachelor of Arts - Fine Art/photography

The University of Texas At San Antonio
San Antonio, TX
05-2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management
  • Retail operations
  • Employee scheduling
  • Customer rapport
  • Orientation and training
  • Employee performance evaluations
  • Cost control
  • Project management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 50 staff members.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancement

Timeline

Assistant Manager

Applebee's Grill + Bar
05.1991 - 04.2002

Bachelor of Arts - Fine Art/photography

The University of Texas At San Antonio

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